Retail Sales Associate

JOB TITLE - Retail Sales Associate (RBM) BRAND - Lladró REPORTING TO - Store Director LOCATION - Palladium Mall, Chennai. COMPENSATION Fixed 4.32 Lakhs + Variable Incentive 5 to 10K per month Please do not apply, if you are not living in Chennai About Lladró We are the world's leading Spanish brand in the design, manufacturing, and distribution of a wide range of handmade art porcelain creations. Ranging from sculpture and lighting to home accessories, Lladró porcelain pieces embody a contemporary, elegant, and exclusive lifestyle. In India, we already operate through 9 Boutiques in Top premium malls. Do visit the Lladró website: MAIN PURPOSE This is a front-end sales position. Day-to-day sales operations of Lladró boutique include store opening & closing. Is responsible for Retail Sales and customer service. KEY RESPONSIBILITIES - Retail Sales - Should be excellent in it - Ensuring the highest degree of customer service and in-store experience - Understand customer needs and delight customers, above and beyond the call of duty - Build a long-term relationship with the customer - Maintaining all necessary reports , inventory and VM in line with brand guidelines - Work accurately following standard operating procedures and with an eye for detail - Build in-depth knowledge of the product line, the price ranges and particular specifications relating to the product - Ensuring brand guidelines and visual merchandising standards are met with - Executing weekly sales plans, delivering needed results - Expanding Customer Database - Data to be well collected, updated & maintained - Defining actions to attract new customers and old customers more often Education. Bachelor's Degree Experience: 1 - 5 years of retail sales operational experience with luxury / Premium Brand Languages: Fluent in English Skills required: Ø Organized & process oriented Ø Brand Image Concerned Ø Ability to write reports Ø Self-starter with excellent communication and presentation skills Ø Serious, proactive and can handle and deal comfortably in a multinational environment. Ø Strong computer & analytical skills Behavioral competencies: Ø Responds promptly to customer needs and solicits customer feedback to improve services Ø Manages difficult or emotional customer situations Ø Demonstrate attention to detail Ø Ability to effectively present information & respond to questions from groups of managers, clients and customers Ø Adhere to company policies & procedures Ø Supports the organization's goals & values Ø Commits to long hours of work when necessary to reach goals and completes tasks on time Ø Meets challenges & resourcefulness Ø Adapts to changes in the work environment Ø Generates suggestions for improving work and develops innovative approaches and ideas Demonstrates accuracy and thoroughness Meets productiveness standards, completes work in a timely manner and strives to increase productivity