Consultant - Wfm Scheduler

eady to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Consultant - WFM Scheduler Data Visualization with Insight Generation In this role one must have Strong analytical skills forecasting experience scheduling monitoring communication skills reporting and problem-solving abilities Ability to analyze data identify trends and draw conclusions Proficiency in WFM data analysis tools and Microsoft Office Suite Relevant experience in BPO operations WFM or related fields Bachelor s degree in a relevant field or equivalent experience Ensuring the accuracy and integrity of data and reports Responsibilities Providing regular reports on Key Metrics and performance indicators SLA KPIs to stakeholders Publishing Monthly yearly volumes accuracy trending etc Analyzing historical and current data and presenting meaningful required insights to leadership Develop and generate regular and ad-hoc reports for management Create dashboards and visualizations to present data effectively Working with operations HR and other departments to align workforce management strategies with business goals Identify and implement process improvements to enhance efficiency Building dashboards and charts to visualize data trends and patterns Analyzing customer data to improve customer service and satisfaction Analyzing operational data to improve efficiency and productivity Minimum Qualifications Skills B Sc Technical graduate with relevant years of working experience as a real time analyst for a BPO Corporate organization Excellent written verbal communication skills Preferred Qualifications Skills B Sc B Tech with Knowledge of WFM tools Advance Excel knowledge Good Analytical skills Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training