Operations Manager

Only Male Candidate Location - Hosur Job Responsibilities Operational Management Oversee the daily operations of the diagnostic center ensuring smooth workflow across all departments e g lab radiology reception billing 2 Staff Management and Development Recruit train and manage staff including lab technicians medical assistants customer service representatives and other operational staff Develop and implement training programs to ensure staff stay updated with the latest medical technologies and protocols Conduct regular performance reviews motivate staff and resolve any employee issues or conflicts Ensure that staff adhere to health and safety standards quality control measures and customer service protocols 3 Quality Assurance and Compliance Maintain and oversee compliance with all healthcare regulations and legal requirements e g HIPAA lab accreditation standards Monitor the quality of services and diagnostic results implementing corrective actions if necessary Ensure the diagnostic center maintains its certifications licenses and accreditations Ensure patient confidentiality and privacy are maintained at all times 4 Financial Management Oversee budgeting and financial performance ensuring the diagnostic center operates within its allocated budget Manage billing processes ensuring accurate and timely processing of patient payments and insurance claims Monitor and control costs identify cost-saving opportunities and ensure financial goals are met Analyze financial reports to identify trends and areas for improvement 5 Patient Care and Customer Service Ensure high standards of patient care providing a positive and professional experience for patients Address patient concerns complaints and inquiries in a timely and professional manner Work with the marketing team to develop strategies to increase patient retention and attract new clients Ensure efficient patient flow within the center from check-in to test completion 6 Inventory and Equipment Management Oversee the procurement and maintenance of diagnostic equipment ensuring they are properly calibrated and functioning Manage the inventory of medical supplies and ensure they are stocked and available when needed Coordinate maintenance schedules for diagnostic equipment ensuring minimal downtime Implement systems for tracking and ordering necessary supplies 7 Strategic Planning and Reporting Contribute to the development of strategic goals for the diagnostic center s growth expansion and service offerings Develop and track key performance indicators KPIs to measure the effectiveness and efficiency of operations Prepare and present regular reports on operational performance financial status patient satisfaction and other relevant metrics to senior management or stakeholders Identify opportunities for service innovation or expansion to stay competitive in the healthcare market 8 Health and Safety Management Ensure that the center adheres to health and safety regulations both for employees and patients Implement safety protocols including the proper handling and disposal of medical waste Conduct regular safety drills and ensure staff are trained on emergency procedures 9 Technology Integration Oversee the use and integration of health IT systems including patient records EHR laboratory information management systems LIMS and other diagnostic tools Implement new technologies that improve the accuracy speed and reliability of diagnostic testing Ensure the proper training and usage of these technologies by staff 10 Stakeholder Management Build and maintain relationships with healthcare providers insurance companies suppliers and other external partners Engage with external stakeholders to explore business development opportunities or partnerships 11 Emergency Response Management Develop and maintain emergency response plans for situations such as power outages equipment failures or natural disasters Ensure staff are trained to handle emergencies and that all safety protocols are followed Key Skills and Qualities Leadership Ability to lead a diverse team and motivate staff Problem-solving Quick thinking to address operational challenges Communication Strong verbal and written communication skills to interact with staff patients and stakeholders Analytical Skills Ability to interpret data and make informed decisions to improve operations Attention to Detail Accuracy in managing diagnostics and patient information Knowledge of Healthcare Compliance Familiarity with healthcare regulations and standards Ensure compliance with healthcare regulations medical safety standards and ethical practices Develop and implement standard operating procedures SOPs to improve operational efficiency and service quality Coordinate with medical professionals e g doctors lab technicians radiologists to ensure accurate and timely diagnostic services Job Type Full-time Benefits Paid sick time Provident Fund Work Location In person