Senior Associate Total Rewards

Job Description

About Zeta

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by and Ramki Gaddipati in 2015.

Our flagship processing platform - Zeta Tachyon - is the industry's first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.
Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.

Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.

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About the Role
We are looking for a detail-oriented and process-driven Total Rewards Operations professional to join our People team. This role will be responsible for the day-to-day execution, administration, and continuous improvement of compensation, benefits, and equity programs. You will ensure our Total Rewards programs run seamlessly, data integrity is maintained across HR systems, and employees have a clear and smooth experience accessing their rewards.

You'll partner closely with the Total Rewards team, HR Business Partners, Finance, and external vendors to deliver high-quality and efficient operations.

Responsibilities

- Benefits Administration
- Manage day-to-day administration of employee benefits programs, including reimbursements, enrollments, claims resolution, and vendor escalations.
- Coordinate with benefits providers to ensure smooth operations during open enrollment and renewals.
- Track and analyze benefits utilization, preparing regular reports to measure program effectiveness.
- Support employee communication and education around benefits offerings, ensuring clarity and accessibility.

- Compensation & Rewards Operations
- Maintain accurate compensation data in compensation tools, ensuring data integrity for reporting and decision-making.
- Act as system administrator for the Recognition & Rewards (R&R) platform - manage budgets, workflows, approvals, and reporting.
- Serve as the first point of contact for employee and People Partner questions on compensation data, benefits, and R&R programs, providing timely, accurate, and confidential support.

- Vendor & Process Management
- Lead vendor coordination, including governance calls, issue resolution, contract renewals, and payment processing.
- Document and maintain process playbooks, FAQs, and employee self-service resources to drive consistency and transparency.
- Continuously assess processes and identify opportunities to streamline workflows, improve operational efficiency, and enhance the employee experience.

Skills

- Strong attention to detail and ability to manage complex data sets.
- Experience with HRIS and compensation tools.
- Proficiency in Excel/Google Sheets and comfort with data analysis and reporting.
- Strong organizational and project management skills-able to handle multiple priorities.
- Ability to document, maintain, and improve standard operating procedures (SOPs).
- Experience coordinating across departments (HR, Finance, Legal, Payroll) and with external vendors to ensure seamless execution.
- Service-oriented mindset - approachable, responsive, and empathetic in handling employee queries.
- High integrity and trustworthiness - ability to handle sensitive data with discretion and confidentiality.
- Adaptability - able to thrive in a fast-paced SaaS with evolving priorities.
- Continuous learner - willing to stay up to date on Total Rewards trends, tools, and best practices.

Experience and Qualifications:

- 2-5 years of experience in Rewards operations, compensation, benefits or HR operations (in a fast paced environment is a plus).
- Graduate/ Post Graduate or MBA in HR