Only 24h Left Genesys Engage Ivr Developer

3 weeks ago

Bengaluru, Karnataka, India Cognizant Full time

Role Summary Routing Developer is responsible for expert technical hands-on implementation of Genesys routing solutions and knowledge sharing with the team The ideal candidate will possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels IVR Web Email Chat Callbacks Outbound SMS etc Responsibilities Job Duties In this role the primary responsibilities include but are not limited to Application Design Development Integration Test Documentation in Genesys Cloud Architect Genesys Engage Composer IRD JavaScript Ability to architect routing designs and development for new solutions based on business product requirements Provide troubleshooting and resolution for complex implementation issues within the project plan and strategy Provide L3 support for Production Issues Manage Code and Configuration in Source Control consistently effectively Ability to prioritize issues effectively and meet tight deadlines when required Collaborate with Product Managers BSAs Architects and Engineers to design and develop enterprise level routing application Clear understanding of reporting schemas and impacts to reporting with respect to routing changes Provide expert guidance knowledge and perform code reviews with team members Perform Genesys upgrades to routing environment Keep updated on new Product features capabilities and industry trends in Customer Service Manage Releases Code and Configuration Migration to multiple environments Manage multiple projects of varying size and technical complexity Ability to focus on the details without losing sight of the bigger picture The position requires a good level of teamwork and the ability to relate well with Customers and Partners ultimately the position requires the ability to work in complex projects and the ability maturity to take decisions inside his her responsibility Required Qualifications At least 4 years extensive core experience developing Genesys call routing strategies using Genesys development tools with at least 2 of those years working with Composer or 2 years working with Genesys Cloud Architect Extensive experience in contact center operations contact center technologies and contact center strategies Specialist in a minimum of 3 Genesys products i e Framework Composer ORS Cloud Architect Cloud Configuration Hands on experience with Genesys CTI Routing for multimedia Voice and Outbound eServices experience preferred a must Extensive knowledge in Genesys rule authoring tool GRAT Genesys rune engine GRE Expertise on developing strategies workflows based on Service Level Database driven Skill based threshold or Multi Site criteria Experience converting IRD to ORS Routing Strategies and or ORS workflows to Cloud Architect Experience with web capture points Having Inbound Voice 8 x Developer Composer Routing 8 x Developer or Genesys Cloud certifications is an advantage Good troubleshooting and log reading skills are a must Either a formal education in Software Engineering and or Telecommunication on a bachelor level or equivalent based on job experience Good understanding of large enterprise architecture and experience with global scope and scale Experience with Web Services like Tomcat a plus Conceptual understanding of CRM solutions Ability to do Knowledge transfer provide guidance to team members Cognizant

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