Associate Director

7 days ago


GurgaonGurugramMumbaiHyderabad, India TalentXO Full time

About Ginesys One - Ginesys One is India's leading omni-retail suite, built by Ginesys-the pioneers behind the country's first integrated retail-specific ERP. Designed to serve both online and offline retail, as well as distribution, Ginesys One is the most comprehensive retail tech solution in India. - Trusted by over 1000+ brands including Manyavar, V-Mart, and Skechers, Ginesys empowers businesses to streamline operations and accelerate growth. With a growing team of 500+ professionals, we are on a mission to transform retail through a unified, cloud-based retail technology platform. - Headquartered in Gurgaon, we maintain a strong pan-India presence with offices in Gurgaon, Kolkata, Bangalore, Hyderabad, Mumbai and Goa, and continue to expand rapidly. Our passion lies in solving the complex challenges of modern retail to deliver a seamless, powerful tech suite. - At the heart of Ginesys is a commitment to building a world-class product suite to deliver exceptional value to our customers. We are proud to be ISO-certified and SOC-compliant, and have been recognized with numerous awards for innovation and customer support. To learn more, visit: www.ginesys.in Company Size Mid-Sized Working Days 5 days/week Role & Responsibilities - Build and maintain strong relationships with key stakeholders within assigned high ticket accounts. - Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded. - Develop and execute customer success plans, including onboarding, training, and ongoing support. - Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success. - Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience. - Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities. - Monitor customer health metrics and proactively address any red flags to prevent churn. - Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements. - Stay up-to-date with industry trends and best practices in customer success management. Ideal Candidate - Bachelor's degree in Business Administration, Accounts, or a related field. - Minimum of 5 years of experience in a customer success role, preferably in a SaaS company. - Proven track record of managing and retaining high-value customers. - Excellent communication and interpersonal skills, with the ability to build strong relationships with customers. - Strong problem-solving and analytical skills, with the ability to identify and address customer challenges. - Self-motivated and results-oriented, with the ability to work independently and as part of a team. - Proficient in CRM software and other customer success tools. - Ability to travel as needed to meet with customers.



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