Onsite It Support

4 weeks ago

Thane Maharashtra, India D-ploy Full time

D-ploy is a leading IT and Engineering Solutions company with operations worldwide Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland Germany Czech Republic Austria UK as well as the USA We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients By building relationships and trusted partnerships within the IT community we optimize our customer s IT productivity and contribute to the organization s success and value We are interested in talking to engaging flexible and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization We are focused on creating value where IT counts join us Responsibilities Provide timely and efficient onsite technical support to clients addressing hardware software and network issues Install configure and maintain computer systems software and networks Diagnose and resolve technical issues ensuring minimal downtime for clients Deliver exceptional customer service maintaining a professional demeanor and building strong client relationships Maintain detailed records of service requests resolutions and follow-up actions in the ticketing system Perform routine maintenance and system updates to ensure optimal performance Provide training and guidance to clients on the use of hardware and software Work closely with the remote support team and other IT staff to resolve complex issues and implement solutions Requirements Proven experience in an IT support role preferably in a field service capacity Strong knowledge of Windows and Mac OS networking protocols and common software applications Relevant certifications e g CompTIA A Microsoft Certified Professional are a plus Excellent analytical and troubleshooting skills Strong customer service orientation with the ability to communicate effectively with non-technical users Ability to lift and carry computer equipment and perform tasks that may require physical exertion Fluency in English both written and spoken is essential Candidate must declare Criminal Record no older than 3 months Benefits Broad range of activities tasks and projects Flexible working conditions Vouchers B-day voucher wedding and new born surprise Fishing for Friends program - our referral program Further development and professional advancement Friendly and international working environment Company-sponsored events Is IT in your DNA

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