Senior Manager Consumer Insights

Senior Manager Consumer Insights About Junglee Games With over 140 million users Junglee Games is a leader in the online skill gaming space Founded in San Francisco in 2012 and part of the Flutter Entertainment Group we are revolutionizing how people play games Our notable games include Howzat Junglee Rummy and Junglee Poker Our team comprises over 900 talented individuals who have worked on internationally acclaimed AAA titles like Transformers and Star Wars The Old Republic and contributed to Hollywood hits such as Avatar Junglee s mission is to build entertainment for millions of people around the world and connect them through games Junglee Games is not just a gaming company but a blend of innovation data science cutting-edge tech and most importantly a values-driven culture that is creating the next set of conscious leaders Job overview We are seeking a strategic and empathetic User Research and Customer Insights Leader to lead our efforts in understanding customer behavior needs and motivations You will play a critical role in shaping product and business decisions by designing executing and communicating high-impact user research and customer insight programs This is a cross-functional role that requires deep collaboration with product managers designers marketers and data analysts to ensure the voice of the customer is embedded into everything we do Job Location Bangalore Key responsibilities Design and lead qualitative and quantitative user research across the customer journey e g usability testing interviews surveys diary studies ethnography Market Segmentation Occasion-Based Demand Brand Health Tracking Equity Measurement Product Concept Testing UX Research Advertising Communications Testing Journey Mapping Path to Purchase Ethnographic Studies In-Depth Interviews Synthesize research findings into actionable insights that inform product development marketing strategies and customer experience enhancements Manage a robust customer feedback loop via tools like NPS CSAT user reviews and support interactions Collaborate with analytics and data science teams to combine behavioral data with attitudinal research Identify customer segments and develop personas journey maps and need states Present findings to stakeholders in a clear compelling and visual manner that drives decisions Champion a culture of customer empathy across the organization Partner with third-party research vendors agencies as needed Continuously evaluate and improve research tools methodologies and impact Qualifications skills required 8 years of experience in user research customer insights UX research or a related role Strong command of qualitative and quantitative research methods Demonstrated success turning research into business strategy or product innovation Familiarity with tools like Qualtrics Dovetail UserTesting Maze Hotjar or similar Exceptional storytelling and communication skills Experience collaborating with cross-functional product design or growth teams Bachelor s or Master s degree in Psychology Human-Computer Interaction Market Research Behavioral Science or related field Preferred Working knowledge of UX principles and design thinking Experience with segmentation conjoint analysis or customer lifetime value research Be a part of Junglee Games to Value Customers Data - Prioritize customers use data-driven decisions master KPIs and leverage ideation and A B testing to drive impactful outcomes Inspire Extreme Ownership - We embrace ownership collaborate effectively and take pride in every detail to ensure every game becomes a smashing success Lead with Love - We reject micromanagement and fear fostering open dialogue mutual growth and a fearless yet responsible work ethic Embrace change - Change drives progress and our strength lies in adapting swiftly and recognizing when to evolve to stay ahead Play the Big Game - We think big challenge norms and innovate boldly driving impactful results through fresh ideas and inventive problem-solving Avail a comprehensive benefits package that includes paid gift coupons fitness plans gadget allowances fuel costs family healthcare and much more Know more about us Explore the world of Junglee Games through our website Get a glimpse of what Life at Junglee Games looks like on Here is a quick snippet of the Liked what you saw so far