Account Manager

4 weeks ago


Bangalore, India Thakral One Full time

About the Role We are seeking an Account Manager with a technology background who has successfully transitioned into client-facing roles. The ideal candidate will have hands-on experience in banking technology, with exposure to Temenos T24 or similar core banking systems, and the ability to engage in meaningful, solution-oriented conversations with business and IT stakeholders. This is not a purely sales role — it’s about being present with the customer on the ground, walking the floors, understanding pain points, spotting opportunities, and ensuring that Thakral One is seen as a trusted partner. The role will span staff augmentation as well as value-driven technology solutions, consulting, and managed services. Key Responsibilities Client Engagement & Relationship Management - Act as the primary point of contact for client stakeholders in Bangalore, building strong relationships across business and technology teams. - Maintain a visible presence at client sites to foster both formal and informal interactions. - Build trust with client teams through a deep understanding of their operational and technology environments. Technology Insight & Opportunity Identification - Leverage prior technical experience to understand client architectures, processes, and systems — especially in core banking (T24). - Identify gaps, risks, and innovation opportunities through conversations and observation on the client floor. - Translate business and technical challenges into actionable proposals in collaboration with internal teams. Business Development & Value Creation - Promote Thakral One’s full portfolio of services, beyond staff augmentation — including consulting, managed services, project delivery, and solution implementation. - Work with presales, delivery, and leadership to develop tailored proposals. - Build and maintain an opportunity pipeline to drive account growth. Account Governance & Customer Satisfaction - Monitor delivery quality and customer satisfaction across ongoing engagements. - Proactively identify and resolve delivery or relationship issues. - Ensure alignment between client expectations and Thakral One’s delivery capabilities. Qualifications & Skills Experience - 5–8 years of experience in technology roles (e.G., developer, business analyst, solution consultant) followed by client-facing/account management positions in IT services or BFSI. - Exposure to Temenos T24 or other core banking systems is highly preferred. Skills & Competencies - Strong ability to bridge the gap between technical teams and business stakeholders. - Excellent interpersonal, networking, and influencing skills. - Commercial acumen and understanding of account growth strategies. - Self-starter with the ability to work independently in client environments. Education - Bachelor’s degree in Computer Science, Information Technology, or related field (MBA is a plus). Why Join Us - Opportunity to work with leading BFSI clients in the region. - Blend of technology insight and strategic relationship management in a single role. - Platform to create real value for clients by introducing innovative solutions and services. - Dynamic, collaborative work environment with a regional reach.


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