Senior Inside Sales

3 weeks ago

Delhi, India TalAstra HR Consultant Full time

Overview: We are seeking a seasoned professional with extensive experience in inside sales and customer service to lead and strengthen our B2B travel partnerships. In this role, you will be responsible for managing high-value travel agent relationships, driving revenue growth, mentoring junior team members, and ensuring exceptional service delivery across our product portfolio. This position requires a blend of strategic sales acumen, leadership capability, and deep industry expertise. Roles & Responsibilities: Strategic Account Management: Build, nurture, and expand long-term relationships with key travel agents and partners, driving business growth and retention. Sales Leadership: Apply consultative and solution-driven sales strategies to consistently achieve and exceed revenue targets across flights, hotels, and ancillary services. Team Mentorship: Guide and mentor junior Inside Sales & Service Consultants to enhance productivity, sales performance, and service excellence. Escalation Handling: Act as the senior escalation point for critical issues, ensuring timely and effective resolution with professionalism. Collaboration & Strategy: Work closely with sales leadership to design and implement growth strategies, account plans, and promotional campaigns. Market Intelligence: Stay abreast of evolving travel industry trends, competitor offerings, and GDS technology updates to provide strategic insights and recommendations. CRM & Reporting: Ensure accurate and timely reporting of all sales activities, pipeline status, and agent interactions within the CRM system. Customer Experience Excellence: Consistently elevate the service experience by anticipating partner needs and delivering proactive solutions Desired Skills: 7–10 years of progressive experience in B2B Inside Sales / Customer Service within the Travel & Tourism industry. Demonstrated success in achieving and surpassing sales and revenue targets. Expertise in managing high-value accounts and fostering long-term business relationships. Strong leadership and mentoring skills with proven ability to guide and develop teams. In-depth knowledge of GDS systems (Amadeus, Galileo, Sabre, etc.) and B2B booking platforms. Excellent communication, negotiation, and problem-solving skills. Strong business acumen with the ability to align client needs with organizational goals. Self-motivated, performance-driven, and adaptable to fast-paced, dynamic business environments.

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