Customer Support Associate

3 weeks ago

Gurugram Delhi Noida, India Kareer Hubb Full time

Job Description Description We are seeking a Customer Support Associate to join our team in India. The ideal candidate will have 1-5 years of experience in providing exceptional customer service and support. This role involves handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction. Responsibilities - Provide exceptional customer service and support to clients via phone, email, and chat. - Resolve customer inquiries and complaints efficiently and accurately. - Maintain a high level of product knowledge to assist customers effectively. - Document customer interactions and maintain accurate records in the CRM system. - Identify and escalate issues to the relevant departments as needed. - Contribute to team goals by achieving individual KPIs and metrics. - Participate in ongoing training and development programs. - Assist in the creation and improvement of customer support processes and documentation. Skills and Qualifications - 1-5 years of experience in customer support or a related field. - Strong verbal and written communication skills in English and local languages. - Proficiency in using customer support software and CRM systems. - Ability to multitask and manage time effectively in a fast-paced environment. - Strong problem-solving skills and attention to detail. - Empathy and patience when dealing with customer inquiries. - Basic knowledge of IT systems and troubleshooting techniques. - Ability to work collaboratively within a team. Interested Candidates can reach out to below contact: > HR Rohit: 8178634637 [Call or Whatsapp] > HR Deepali: 9650092537 [Call or Whatsapp] > HR Harpreet: 9501852537 [Call or Whatsapp]

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