Business Project Manager

3 days ago

Thane Maharashtra Gujarat, India Aditya Birla Group Full time

Job Purpose The Business Project Manager will be responsible for analyzing business requirements developing project plans and managing project execution The person will be responsible for collaborating with all ABC subsidiaries to deliver a personalized and seamless omni-channel experience for acquisition of new customers He she will be involved in the development of a lead management system covering omni-channel D2C platform such as mobile apps website virtual engagement managers and on ground sales team He she will work closely with a team of professionals to manage our lead pipeline and improve our customer acquisition process An ideal candidate should have experience in both Business Analysis and Project Management with a focus on CRM customer relationship management system or LMS Lead Management systems Job Context Major Challenges Job Context ABC Digital has been incorporated as a wholly owned subsidiary of Aditya Birla Capital in 2023 to engage in distribution of Aditya Birla Capital products and providing services to customers including web-based services e-commerce and payments facilities and allied activities ABC Digital is developing an omni-channel based D2C platform website and app to acquire new customers and serve them seamlessly In addition ABC Digital has started a virtual engagement management through inbound and outbound calling Also ABC Digital is engaged in cross-selling different ABC products to walk-in branch customers ABC Digital is collaborating with all ABCL subsidiaries to deliver a truly personalized and seamless omni-channel experience for both new and existing customers by building capacity and enhancing productivity through investments in talent technology marketing and data and analytics Enabling skill sets qualifications - Bachelor degree in Business Administration Computer Science or a related field 2-5 years of experience in Business Analysis and Project Management preferably in BFSI domain Experience with CRM and LMS systems Strong analytical problem solving skills - ability to analyze complex data sets and draw conclusions and provide solutions Exceptional communication skills both written and verbal Experience working in a collaborative team-oriented environment Excellent time management and organizational skills Key challenges for the role - Completing all assigned tasks and assisting with day-to-day operations in tight deadlines Gaining knowledge of company sales process and lead fulfilment process across all entities Key Result Areas KRA Accountabilities Max 1325 Characters Supporting Actions Max 1325 Characters KRA1 Analyze business requirements and develop project plans NA KRA2 Assist the development and implementation of Lead Management System NA KRA3 Work closely with stakeholders cross functional teams across the organization LoBs to understand business needs and requirements NA KRA4 Design and develop customized solutions to meet unique business needs NA KRA5 Manage project execution and ensure project deliverables are met on time and within budget Communicate effectively with internal and external stakeholders on project progress and deliverables develop and maintain project documentation NA KRA6 Stay up-to-date with industry trends and best practices in Lead fulfillment journey NA KRA7 Continuously evaluate and improve processes to optimize software development and delivery NA

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