Senior Associate

3 weeks ago

Bengaluru, Karnataka, India Aster DM Healthcare Full time
Job Description

Job Summary

- As a Senior Associate in Billing, you will be responsible for overseeing the billing operations, managing billing staff, and ensuring the accuracy and efficiency of the billing process
- You will work closely with various departments within the organization to collect, process, and record billing information
- Your role involves maintaining billing records, resolving billing discrepancies, and providing excellent customer service to clients regarding billing inquiries

Key Responsibilities:

- Billing Operations:Supervise and manage the billing process from invoice generation to delivery
- Review and verify billing data, ensuring accuracy and completeness
- Prepare and send out invoices to clients on a timely basis
- Monitor accounts to ensure timely payments and follow up on overdue accounts
- Process adjustments and resolve billing disputes or discrepancies
- Team Management:Lead and mentor a team of billing professionals, providing guidance and support
- Assign tasks and responsibilities to billing staff, ensuring optimal productivity
- Conduct regular training sessions to enhance the team's skills and knowledge
- Record Keeping and Reporting:Maintain accurate records of billing activities, transactions, and collections
- Prepare and present regular billing reports to management, highlighting key metrics and trends
- Analyze billing data to identify process improvements and efficiency opportunities
- Customer Service:Address customer inquiries and concerns related to billing in a professional and timely manner
- Collaborate with customer service teams to resolve client issues and provide exceptional service
- Establish and maintain positive relationships with clients to facilitate smooth billing processes
- Compliance and Documentation:Ensure compliance with relevant laws, regulations, and company policies in billing practices
- Keep updated with changes in billing regulations and implement necessary changes in processes
- Maintain documentation related to billing procedures and policies

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