Technical Services Associate

Job Description

At OneStudyTeam (a Reify Health company), we specialize in speeding up clinical trials and increasing the chance of new therapies being approved with the ultimate goal of improving patient outcomes. Our cloud-based platform, StudyTeam, brings research site workflows online and enables sites, sponsors, and other key stakeholders to work together more effectively. StudyTeam is trusted by the largest global biopharmaceutical companies, used in over 6,000 research sites, and is available in over 100 countries. Join us in our mission to advance clinical research and improve patient care.

One mission. One team. That&aposs OneStudyTeam.

By joining our team as an Technical Services Associate (Support), you will develop deep expertise in Reify Health&aposs cloud-based SaaS products and play a critical role in ensuring the accurate and timely configuration, data processing, and deployment of our solutions. You will have the important responsibility of ensuring that clinical research professionals have an overwhelmingly positive, valuable experience when using OneStudyTeam&aposs SaaS products. This role involves collaborating with cross-functional teams to maintain high-quality product implementation and adherence to best practices.

Please note that this position is fully-remote from the following location only: Pune, India

What You&aposll Be Working On:

- Learn and develop deep expertise in Reify Health&aposs cloud-based SaaS product(s).
- Platform Setup: Configure the platform environment in preparation for trial and new product implementations, offering feedback and suggestions on optimal design based on specific protocols.
- Quality Assurance Support: Provide QA support across the Implementation Services team to maintain consistent, high-quality product implementation and adherence to best practices.
- User Entity Management: Oversee and ensure the prompt creation and deployment of new user entities in StudyTeam, adhering to established timelines and quality standards.
- Product Expertise: Develop and maintain an in-depth understanding of Reify Health&aposs SaaS products to provide support for key processes, including site list and prescreening log processing.
- Data Management: Accurately compile, verify, sort, and load site lists and prescreening logs into StudyTeam as required, ensuring data integrity and compliance with established standards.
- Data Query & Scripting Skills: Ability to write and run SQL queries, and to read, write, and execute basic Python scripts. Comfortable with data manipulation, including writing queries and scripts to clean and format data.
- Subject Matter Expertise: Develop additional expertise to support the key function(s) of Implementation Services work that you may be asked to specialize in and ensure a high quality and consistency of that work.
- Team Player: Assisting with and contributing to various ad hoc projects and leadership work across the Implementation Services team, including work that may be beyond what is specifically detailed in this job description.

What You&aposll Bring to OneStudyTeam:

- 1+ years of relevant experience in a Software as a Service (SaaS) organization
- Bachelor&aposs degree and commensurate experience in relevant fields(s).
- Proven experience researching, learning, and utilizing new technologies and software.
- Prior experience working in the Software as a Service (SaaS) industry with a cloud-based software company and associated tools. Remote experience preferred.
- Prior experience with a CTMS or other clinical research software tool preferred.
- Excellent communication (written and verbal), collaboration, and presentation skills.
- Ability to problem solve, think analytically, and be metric-driven.
- Ability to thrive in a fast-paced, start-up environment - you are comfortable with ambiguity and find no job too big or small.
- Extensive experience working with Excel, including the ability to extensively format, manipulate, and match data.
- Excellent organizational skills and impeccable attention to detail.
- Solution-oriented thinking, a zest for learning, and a willingness to help whenever needed.
- Business-level fluency in English.

Nice To Have:

- Proficiency in constructing visit schedules derived from research protocols within clinical research software or Excel is desired for this role.
- Proven experience writing and running SQL queries and basic Python scripts for data cleaning and formatting.
- Experience within a clinical research setting

We value diversity and believe the unique contributions each of us brings drives our success. We do not discriminate on the basis of race, sex, religion, color, national origin, gender identity, age, marital status, veteran status, or disability status.

Note: OneStudyTeam is unable to sponsor work visas at this time. If you are a non-U.S. resident applicant, please note that OneStudyTeam works with a Professional Employer Organization.

As a condition of employment, you will abide by all organizational security and privacy policies.

This organization participates in E-Verify (E-Verify&aposs Right to Work guidance can be found here).

---