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Job Category Lending Services Loan Servicing Specialist - Operations Analyst a vital role within our Loans group This key position is designed to deliver on specific tasks and requirements making it an essential part of our team As a Loan Servicing Specialist you will gain valuable exposure to various aspects of operating a banking office contributing to the seamless functioning and success of our financial services Join us to play an integral role in our dynamic and collaborative environment Job Summary As a Loan Servicing Specialist - Operations Analyst within our Loans group you will be responsible for executing all assigned tasks while ensuring compliance with Service Level Agreements SLAs Your role will involve working across various processes including Deal Closing Drawdowns Rollovers Repayments Pre-payments Funding Rate-Fixings Fees and external payments This position offers a unique opportunity to enhance your skills in performing Nostro Past Due Reconciliation allowing you to make a significant impact on our operations Job Responsibilities Adhere to established QUALITY QUANTITY SLAs consistently Ensure 100 compliance with process-related policies guidelines and controls Manage Deal Closing Drawdowns Rollovers Repayments and other financial processes efficiently Support the secondary trading desk with trade booking and settlements Liaise with bank departments and external contacts including Borrowers and Trustees Follow up timely with agents or customers for any missing notifications Complete all funding within the SLA on the same day Serve as the SME and first internal POC for process-related queries and clarifications Act as the first point of escalation for process-related issues from customers Pay attention to detail to ensure all documents are processed correctly Identify changes to processes to improve productivity and efficiency Required qualifications capabilities and skills Hold a bachelor s degree in finance or a related field or possess equivalent work experience Minimum 3 years of experience in the financial services industry with a proven track record of delivery Understand business financial statements cash flow capacity and loans across various industries Exhibit strong research analytical and comprehension skills to analyze large data sets Manage clients effectively build partnerships and lead while engaging multiple stakeholders Utilize effective time management and prioritization skills to achieve business objectives Communicate effectively with strong interpersonal and analytical skills working independently on multiple assignments Preferred qualifications capabilities and skills Build relationships with clients internal partners and peers effectively Recognize issues or problems that need to be escalated promptly Develop domain learning and exhibit strong interpersonal and communication skills Apply analytical thinking and problem-solving skills effectively Understand the product lifecycle and area product management thoroughly About Us JPMorganChase one of the oldest financial institutions offers innovative financial solutions to millions of consumers small businesses and many of the world s most prominent corporate institutional and government clients under the J P Morgan and Chase brands Our history spans over 200 years and today we are a leader in investment banking consumer and small business banking commercial banking financial transaction processing and asset management We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success We are an equal opportunity employer and place a high value on diversity and inclusion at our company We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs Visit our for more information about requesting an accommodation About the Team J P Morgan s Commercial Investment Bank is a global leader across banking markets securities services and payments Corporations governments and institutions throughout the world entrust us with their business in more than 100 countries The Commercial Investment Bank provides strategic advice raises capital manages risk and extends liquidity in markets around the world