Assistant Manager

About Company: Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries. Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann. About the Role: We are seeking an experienced and proactive Assistant Manager – LMS to oversee the end-to-end operational readiness and delivery of our online learning programs. This role involves managing a team of LMS Coordinators, ensuring timely course setup and maintenance, and driving process excellence in alignment with Emeritus standards. The ideal candidate will have strong operational acumen, leadership skills, and the ability to collaborate effectively with cross-functional and global partner teams to ensure seamless learner experience and academic delivery excellence. Roles and Responsibilities: Operational Management - Oversee the complete course readiness lifecycle, ensuring on-time and accurate setup of courses and modules as per launch schedules. - Ensure alignment to defined SOPs and quality benchmarks across all program launches. - Review course configurations such as announcements, sections, and resources to maintain consistency and compliance with academic guidelines. - Manage all course end activities, including closure reports, survey tracking, and completion analysis. Team Leadership - Lead and mentor a team of LMS Coordinators to drive accountability, efficiency, and quality in execution. - Monitor workload distribution, performance metrics, and deliverables to ensure adherence to SLAs. - Support skill development and knowledge sharing within the team to foster operational excellence. Cross-Functional Collaboration - Work closely with Program Delivery, Product, Marketing, and IT teams to ensure smooth program launches and issue resolution. - Liaise with Global Partner Teams to coordinate blended course requirements and maintain partner satisfaction. - Serve as the point of escalation for LMS-related challenges and coordinate timely resolutions. Process Improvement and Reporting - Identify and implement process enhancements to increase efficiency, scalability, and learner satisfaction. - Track and analyse course readiness metrics, learner engagement trends, and operational performance through dashboards and reports. - Collaborate with data and reporting teams to automate recurring tasks and improve visibility across teams. Stakeholder Management - Act as the primary point of contact for internal and external stakeholders on LMS-related matters. - Ensure adherence to academic and operational standards while meeting partner expectations. - Support audits, documentation updates, and change management initiatives as required. Key Skills and Qualifications: - 5+ years of experience in LMS operations, e-learning coordination, or program delivery, including 1–2 years in a supervisory or lead capacity. - Strong understanding of LMS platforms (preferably Canvas) and course management workflows. - Effective project management skills – ability to plan, prioritize, and track deployment changes; knowledge of Airtable will be an added advantage. - Ability to negotiate timelines and support requirements effectively across multiple stakeholders. - Proven ability to lead teams, manage timelines, and handle multiple priorities in a dynamic environment. - Excellent communication and stakeholder management skills across global and cross-functional teams. - Analytical mindset with hands-on experience in Excel, Power BI, or similar reporting tools. - Process-driven with strong problem-solving skills and attention to detail. - Willingness to work across shifts to support global operations when required. Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.