▷ [Urgent Search] SDO Authorizer - Branch Banking - Branch Banking
3 weeks ago
Job Description
SERVICE DELIVERY OFFICER (SDO)
KRAs:
- Responsible for servicing any walk-in customers of the bank irrespective of the segment/mapping.
- Regular generation of leads for NTB customer and cross sell.
- The SDO will act as a backup to the SO.
- Non-transaction related servicing at the Branch - Audit,Reconciliation of Branch Accounts
- Customer query resolution -
- Should have a desire to know and understand financial terminology
- Cross selling of financial products
- Exploitation of other business opportunities sensed.
- Providing quality of experience that will ensure retention and positive word-of-mouth.
EXPERIENCE, QUALIFICATIONS & QUALITIES:
1. Atleast 3 years in branch banking operations.
2. Post-graduate or graduate with appropriate experience.
3. Primary motivation customer service through querry resolution
4. A senior teller or branch operations person.
TARGET COMPANIES:HDFC Bank, ICICI Bank, IDBI Bank, UTI Bank
AGE: 23-25 years
OTHERS:
Reporting to: SM
THE ROLE (bold):
Customer service at the Branch, customer retention
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