Change Management, Enablement, And Operations Specialist

To get the best candidate experience please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts Job Category Enterprise Technology Infrastructure Job Details About Salesforce Salesforce is the 1 AI CRM where humans with agents drive customer success together Here ambition meets action Tech meets trust And innovation isn t a buzzword it s a way of life The world of work as we know it is changing and we re looking for Trailblazers who are passionate about bettering business and the world through AI driving innovation and keeping Salesforce s core values at the heart of it all Ready to level-up your career at the company leading workforce transformation in the agentic era You re in the right place Agentforce is the future of AI and you are the future of Salesforce As the Content Experience CX team continues to grow it s essential that we focus on operational excellence effective change management cross-geo connections and alignment and equipping team members with the skills and expertise they need to succeed and thrive in an agentic world The CX India Change Management Enablement and Operations Specialist will serve as the lead champion and standard-bearer for our team s operations processes and culture in India and Israel This specialist will ensure that CX s India- and Israel-based employees are aligned with CX-wide processes practices and guidelines while helping amplify team members voices perspectives and needs Responsibilities for this role include Coordinating and leading the rollout of any India-specific changes on CX e g local team reorgs country-specific policy changes etc in alignment with our standard change management process Serving as India and Israel s change management liaison for broader CX changes including Sharing amplifying comms about those changes in geo-specific Slack channels Ensuring that team members in those geos know how and where to share feedback and questions As needed coordinating presentations about the changes in geo-specific team meetings Collaborating with the change owners to coordinate and schedule trainings and enablement sessions about those changes during local business hours Serving as the local liaison and champion for CX s AI innovation intake and vetting process including Ensuring that team members are familiar with the process Encouraging people to submit innovations tips and success stories Creating amplifying comms to highlight approved innovations Supporting effective new-hire onboarding in India and Israel including Ensuring that hiring managers and trail guides create customized onboarding plans for each new hire that include all relevant required CX trainings Ensuring that required CX new hire trainings are scheduled on a regular cadence and are available during local business hours Working with hiring managers and trail guides to ensure that new hires complete their 90-day onboarding journeys Supporting ongoing learning and development for team members in India and Israel including Working with CX s Training Learning Specialist to identify training gaps and opportunities Coordinating globally accessible training schedules As needed hosting trainings and supporting trainers during sessions Developing a culturally relevant process that allows India-based team members to share feedback input and suggestions on CX-wide processes practices and initiatives Serving as the local champion for the CX mentorship program to help encourage participation among India- and Israel-based team members as both mentors and mentees As needed planning creating and launching clear comprehensive resources such as playbooks and guides that support CX s operational processes and practices Required skills and experience At least 4 years of experience in the area of technical content technical documentation content design or a closely related field At least 3 years of experience in a leadership role either as a people manager or as an individual contributor responsible for leading programs projects or initiatives At least 3 years of experience with project and or program management Strong proven skills in building relationships up down and across Strong proven skills in stakeholder management and influence Excellent written and spoken communication skills including experience presenting to groups and leading meetings Action-oriented approach Proven ability to tackle both high-level strategic work and very detailed tactical work Unleash Your Potential When you join Salesforce you ll be limitless in all areas of your life Our benefits and resources support you to find balance and be your best and our AI agents accelerate your impact so you can do your best Together we ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love Apply today to not only shape the future but to redefine what s possible for yourself for AI and the world Accommodations If you require assistance 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