Inside Sales Coordinator

1 week ago


Mumbai, India TIGI HR Solution Full time

Position : Inside Sales Executive Experience : 1+ years Role Overview : As a Domestic Inside Sales Executive, you will engage high-intent leads across India, guide parents through the purchase journey, and maximize lifetime value via strategic upselling and cross-selling. Based out of our Mumbai HQ (Santacruz), you'll be part of a high-energy team that drives the company's primary revenue engine. Key Responsibilities : Lead Engagement & Conversion : Call, WhatsApp, and email inbound leads; perform needs analysis; convert prospects to paying customers for flagship courses. Upsell & Cross-Sell : Recommend advanced programs, bundles, and learning toys to existing users; achieve monthly revenue targets Product Mastery : Develop deep knowledge of pedagogy, outcomes, and succes stories to deliver confident, consultative pitches. Pipeline Management : Maintain accurate CRM records; track follow-ups, deal stages, and daily call metrics for clear reporting Customer Experience : Provide empathetic, solution-oriented support; resolve queries and coordinate with support teams when needed Market Feedback Loop : Share insights with marketing, product, and activation teams to sharpen campaigns and user journeys Must-Have Qualifications Fluent English & Hindi; clear, engaging phone presence. - 1-3 years' experience in B2C inside sales, telesales, or customer success (EdTech or digital products preferred). - Proven record of hitting monthly revenue / conversion targets. - Comfortable with a 6-day work week (rolling saturday or sunday off, timing 10am -7 pm). - Proficient with CRMs, spreadsheets, and virtual meeting tools. - High empathy, consultative mindset, and strong objection-handling skills.



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