Senior Analyst, Retail Operations

Job Description

Senior Analyst, Retail Operations

Gurugram, Haryana, India

About the organization:

MAISON D AURAINE is a conglomerate with a portfolio of premium brands in hair, beauty, and personal care. We started our journey in 2014 by partnering and launching Gkhair inIndia and over the course of the last 10 years, we have cemented our position as the leader in this category servicing 15000 salons across 300 cities of India. Gkhair, pH, & Keune are our three primary brands today but we are launching many more exciting products and brands this year. The company's detailed logistics footprint, automated business practices, round-the-clock service support, innovative marketing strategies, and in-depth research have helped it establish a leadership position in the industry. MAISON D AURAINE strives to nurture hair and skin care business experts in the country by providing world-class education and services in collaboration with global trendsetters and artists.

The company has also set up its own state-of-the-art R&D & manufacturing facility in Gurgaon, India which focuseson innovating science behind beauty and curating homegrown brands coming out of India for global markets. Sustainability & clean beauty are the key principles driving innovation & development of new brands in the organization.

The group also has a flourishing tech arm called ALT tech where the dynamic & talented team of engineers& product owners are developing new-age websites, digital commerce-focused marketplaces, android and Ios apps, ERP & CRM solutions for Beauty & other industries.

Join us today to be a part of theNew Age Beauty Revolution coming out of India

Overview:

We're looking for a highly motivated Senior Analyst, Retail Operations to join our team. In this role, you will be the driving force behind operational excellence, directly impacting our sales and retail processes. You will use your strong analytical skills and ability to manage key relationships to coordinate with both ground-level teams and senior leadership. You'll ensure the effective planning, tracking, and execution of both primary (stakeholder) and secondary (partner) sales, providing crucial insights that support strategic decision-making.

Key Responsibilities

Sales & Operations Management

- Conduct daily meetings with sales teams to review primary and secondary sales performance.
- Manage day-to-day sales operations, including tracking sales,initiatives, and monitoring attendance and tool usage (e.g., M-Assist, etc.)
- Create and manage the Monthly Sales Planner, defining and aligning partner-specific sales targets with management and ground staff.
- Monitor performance against planned targets at the stakeholder and partner level.

Cross-functional Collaboration & Stakeholder Management

- Collaborate with sales, finance, SCM and other teams to ensure seamless execution of initiatives.
- Address and resolve queries from sales teams related to channel management, and internal platforms management.
- Build strong relationships with key stakeholders and understand their needs to bridge operational gaps.

Data Analysis & Reporting

- Maintain and analyze databases to track sales and operational efficiency.
- Prepare detailed reports on brand-specific, territory-specific, and partner-specific performance.
- Identify weak areas, analyze gaps, and recommend effective corrective action plans.
- Deliver data-driven insights to support strategic decision-making for management.

Additional Responsibilities

- Ensure hygiene, compliance, and efficiency in all retail operations.
- Support process improvements to enhance productivity and performance visibility.

Key Skills & Competencies

- Strong knowledge of sales operations and retail business dynamics.
- Proficiency in data analysis, reporting, and presentation.
- Excellent communication and stakeholder management skills.
- Analytical mindset with the ability to identify performance gaps and suggest improvements.
- Strong organizational and planning skills.

Qualifications & Experience

- Graduate or Postgraduate in Business Administration, Sales, Marketing, or a related field.
- 36 years of experience in retail sales operations or analytics, preferably within the FMCG, consumer goods, or beauty industries.
- Proficiency in MS Excel, Google Sheets, and reporting tools.
- Exposure to sales CRMs, planning tools, or analytics platforms is preferred.

Good to Know: Our Tools of the Trade

We use a suite of powerful tools to drive our operations and analytics. Familiarity with any of the following is a major plus:

- Power BI: A business intelligence tool from Microsoft that allows you to transform raw data into insightful, interactive dashboards and reports.
- Google Sheets: A cloud-based spreadsheet application that is essential for real-time collaboration, data organization, and analysis.
- Google Apps Script: A scripting language built on JavaScript that lets you automate tasks and extend the functionality of Google Workspace applications, like Sheets.