Ai/ml Developer Irc272808

Description GlobalLogic is looking for a Customer Support Engineer with over 3 years of experience in a customer-facing technical support role particularly within the Microsoft ecosystem The ideal candidate will have handson experience with Automation Cloud SharePoint On-Prem Online PowerShell scripting and SQL Server coupled with excellent troubleshooting and communication skills This role requires a proactive individual who can diagnose complex issues support automation workflows and deliver a world-class support experience to our customers Requirements 3 years in a technical support role ideally supporting enterprise customers Hands-on experience with Automation Cloud Office 365 SharePoint On-Prem and Online PowerShell scripting SQL Server SSMS Solid understanding of SharePoint architecture permissions content databases and site collections Proficient in diagnosing and resolving platform workflow and integration issues Experience working with logs ULS Event Viewer and interpreting system behavior Strong written and verbal communication skills with a customer-first mindset Ability to manage multiple cases simultaneously with attention to detail and urgency Must possess any graduation degree Must have Provisional Certificate Consolidated Marks Memo Must be willing to work from office in rotational shifts 5 Working Days 2 Week Offs Must be ready to join immediately Job responsibilities Deliver Tier 1 2 technical support for Automation Cloud for Office 365 and SharePoint environments Troubleshoot and resolve issues across SharePoint On-Prem 2010 2013 2016 2019 SPSE and SharePoint Online Workflows and Forms Cloud and On-Prem SharePoint permissions storage configuration and performance Analyze ULS logs Event Viewer logs and browser developer tools to identify root causes Utilize PowerShell scripts to automate diagnostics data collection and admin tasks Use SSMS to run queries and review workflow-related data for troubleshooting Provide guidance on SharePoint migrations governance and best practices Assist with Power Automate flow configurations and integrations Collaborate with internal engineering and product teams on complex escalations Document resolutions and contribute to internal knowledge bases and customer-facing articles Communicate professionally with customers through email ticketing systems and remote support sessions What we offer Culture of caring At GlobalLogic we prioritize a culture of caring Across every region and department at every level we consistently put people first From day one you ll experience an inclusive culture of acceptance and belonging where you ll have the chance to build meaningful connections with collaborative teammates supportive managers and compassionate leaders Learning and development We are committed to your continuous learning and development You ll learn and grow daily in an environment with many opportunities to try new things sharpen your skills and advance your career at GlobalLogic With our Career Navigator tool as just one example GlobalLogic offers a rich array of programs training curricula and hands-on opportunities to grow personally and professionally Interesting meaningful work GlobalLogic is known for engineering impact for and with clients around the world As part of our team you ll have the chance to work on projects that matter Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what s possible and bring new solutions to market In the process you ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today Balance and flexibility We believe in the importance of balance and flexibility With many functional career areas roles and work arrangements you can explore ways of achieving the perfect balance between your work and life Your life extends beyond the office and we always do our best to help you integrate and balance the best of work and life having fun along the way High-trust organization We are a high-trust organization where integrity is key By joining GlobalLogic you re placing your trust in a safe reliable and ethical global company Integrity and trust are a cornerstone of our value proposition to our employees and clients You will find truthfulness candor and integrity in everything we do About GlobalLogic GlobalLogic a Hitachi Group Company is a trusted digital engineering partner to the world s largest and most forward-thinking companies Since 2000 we ve been at the forefront of the digital revolution - helping create some of the most innovative and widely used digital products and experiences Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products platforms and services