Diagnostic Support Engineer
4 weeks ago
Job Description
I hope this email finds you well. We are excited to announce a job opportunity at MSX International for the position of Diagnostic Support Engineer
At MSX International, we've been partnering with leading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our expertise in areas like dealer performance, repair optimization, and consumer engagement positions us as a trusted partner in the evolving mobility industry.
Job Summary:
The Diagnostic Support Engineer (CSE) will be responsible for monitoring DTC (Diagnostic Trouble Codes) and CAN (Controller Area Network) parameters at the Command Center (CC) 24/7. The role involves guiding customers and drivers, managing escalations, and coordinating with dealers to resolve vehicle issues efficiently.
Service Agreement: 1 year
Location: Oragadam, Tamil Nadu
Experience: 1-2 years
Industry: Automotive
Working Days: 6 days (Rotational week off & National Holidays)
Key Responsibilities:
- 24/7 Monitoring: Monitor DTC/CAN parameters at the Command Centre and raise tickets immediately when an issue is detected.
- Ticketing: Respond to triggered DTC/CAN alerts by creating internal tickets in the DMS system (with automation in phase 2).
- Customer Assistance: Provide Level 1 (L1) support over the phone, guiding customers/drivers to resolve minor issues.
- Critical DTCs: For vehicles with critical DTCs (e.g., Service Now category), guide them to the nearest dealer.
- Vehicle Breakdown: If a vehicle is immovable, or if further damage could occur, instruct the dealer to reach the vehicle's location.
- Issue Tracking: Coordinate with dealers to ensure the issue/ticket is resolved completely and in a timely manner.
- Management Reporting: Provide daily, weekly, monthly, and ad-hoc reports on vehicle issues and resolution status.
- KPI Tracking: Track and report KPI targets in the required format.
- Job Card Analysis: Conduct job card analysis, focusing on cost avoidance, analytics, and reporting for continuous improvement.
Qualifications:
- Experience in customer support, vehicle service, or command centre operations.
- Strong problem-solving and communication skills for guiding customers and coordinating with dealers.
- Familiarity with DMS systems, ticketing tools, and vehicle diagnostics (DTC/CAN).
- Ability to work in a 24/7 environment and handle critical issues efficiently.
- Strong analytical skills for reporting and KPI tracking.
-
Diagnostic Support Engineer
5 hours ago
Chennai, Tamil Nadu, India MSX International Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJob Summary:The Diagnostic Support Engineer will be responsible for monitoring DTC (Diagnostic Trouble Codes) and CAN (Controller Area Network) parameters at the Command Center (CC) 24/7. The role involves guiding customers and drivers, managing escalations, and coordinating with dealers to resolve vehicle issues efficiently.Key Responsibilities:24/7...
-
Senior Diagnostic Support Engineer
2 weeks ago
India MSX International Full timeJob Description Job Summary: The Senior Diagnostic Support Engineer will be responsible for monitoring DTC (Diagnostic Trouble Codes) and CAN (Controller Area Network) parameters at the Command Center (CC) 24/7. The role involves guiding customers and drivers, managing escalations, and coordinating with dealers to resolve vehicle issues efficiently. Key...
-
Diagnostic Engineer
5 days ago
Pune, India Atlas Copco Full timeJob Description Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. Join us on our journey for a better tomorrow. Your role Your Mission As a Diagnostics...
-
Diagnostic Engineer
6 days ago
Chennai, Tamil Nadu, India Gaia Consulting And Solution Private Limited Full time ₹ 4,00,000 - ₹ 12,00,000 per yearDiagnostic Engineer - For manufacturing automobile industryStrong knowledge of automotive mechanics.Strong knowledge of automotive electrical architecture (ICE & EV).Highly skilled at vehicle technical diagnosis & troubleshooting (ICE & EV).Reasonable coding skills in C, C++ & Java scripts.Knowledge of vehicle production systems, processes & problem solving...
-
Chennai, Tamil Nadu, India, Tamil Nadu Sewells MSXI Full timeAt MSX International, we’ve been partnering with leading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our expertise in areas like dealer performance, repair optimization, and consumer engagement positions us as a trusted partner in the evolving mobility industry. Job Summary:The Senior...
-
Automotive Aftermarket Diagnostic Engineer
4 weeks ago
Bengaluru, India Bosch Global Software Technologies Full timeJob Description - Minimum 4 years of hands-on experience in aftersales vehicle service, diagnostics and troubleshooting preferably in OEM dealerships/workshops. - Minimum 3 years of hands-on experience in automotive diagnostic content development. - Requirement specification for Automotive Aftersales & Aftermarket diagnostic tester software. - End to end...
-
Software Engineer
2 weeks ago
Pune, India AGCO Corporation Full timeJob Description Do you want to help solve the world's most pressing challenges Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution. AGCO is looking to hire candidates for the position of Software Engineer - Diagnostics (Content...
-
Chennai, India Sewells MSXI Full timeAt MSX International , we’ve been partnering with leading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our expertise in areas like dealer performance, repair optimization, and consumer engagement positions us as a trusted partner in the evolving mobility industry.Job Summary:The Senior...
-
Chennai, India Sewells MSXI Full timeAt MSX International, we’ve been partnering with leading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our expertise in areas like dealer performance, repair optimization, and consumer engagement positions us as a trusted partner in the evolving mobility industry.Job Summary:The Senior...
-
Chennai, India Sewells MSXI Full timeAt MSX International , we’ve been partnering with leading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our expertise in areas like dealer performance, repair optimization, and consumer engagement positions us as a trusted partner in the evolving mobility industry. Job Summary: The Senior...
