Senior Diagnostic Support Engineer

2 weeks ago

India MSX International Full time

Job Description Job Summary: The Senior Diagnostic Support Engineer will be responsible for monitoring DTC (Diagnostic Trouble Codes) and CAN (Controller Area Network) parameters at the Command Center (CC) 24/7. The role involves guiding customers and drivers, managing escalations, and coordinating with dealers to resolve vehicle issues efficiently. Key Responsibilities: - 24/7 Monitoring: Monitor DTC/CAN parameters at the Command Centre and raise tickets immediately when an issue is detected. - Ticketing: Respond to triggered DTC/CAN alerts by creating internal tickets in the DMS system (with automation in phase 2). - Customer Assistance: Provide Level 1 (L1) support over the phone, guiding customers/drivers to resolve minor issues. - Critical DTCs: For vehicles with critical DTCs (e.g., Service Now category), guide them to the nearest dealer. - Vehicle Breakdown: If a vehicle is immovable, or if further damage could occur, instruct the dealer to reach the vehicle's location. - Issue Tracking: Coordinate with dealers to ensure the issue/ticket is resolved completely and in a timely manner. - Management Reporting: Provide daily, weekly, monthly, and ad-hoc reports on vehicle issues and resolution status. - KPI Tracking: Track and report KPI targets in the required format. - Job Card Analysis: Conduct job card analysis, focusing on cost avoidance, analytics, and reporting for continuous improvement. Qualifications: - Experience in customer support, vehicle service, or command centre operations. - Strong problem-solving and communication skills for guiding customers and coordinating with dealers. - Familiarity with DMS systems, ticketing tools, and vehicle diagnostics (DTC/CAN). - Ability to work in a 24/7 environment and handle critical issues efficiently. - Strong analytical skills for reporting and KPI tracking.

  • Diagnostic Support Engineer

    4 weeks ago

    Chennai, India Sewells MSXI Full time

    Job Description I hope this email finds you well. We are excited to announce a job opportunity at MSX International for the position of Diagnostic Support Engineer At MSX International, we've been partnering with leading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our expertise in areas...

  • Senior Engineer I/II

    1 week ago

    Pune, India Walter P Moore Full time

    Job Description Responsibilities Walter P Moore has an immediate opening for an Senior Engineer I/II to join our dynamic Diagnostics Group in our Pune, India office. The Senior Engineer I/II will work with a team of engineers with focus on restoration, rehabilitation, renovation, and forensics related projects, including forensics, restoration, renovation...

  • Diagnostic Engineer

    4 days ago

    Pune, India Atlas Copco Full time

    Job Description Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. Join us on our journey for a better tomorrow. Your role Your Mission As a Diagnostics...

  • Senior Diagnostic Support Engineer @Oragadam, Tamil Nadu

    2 weeks ago

    Chennai, Tamil Nadu, India, Tamil Nadu Sewells MSXI Full time

    At MSX International, we’ve been partnering with leading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our expertise in areas like dealer performance, repair optimization, and consumer engagement positions us as a trusted partner in the evolving mobility industry. Job Summary:The Senior...

  • Automotive Aftermarket Diagnostic Engineer

    4 weeks ago

    Bengaluru, India Bosch Global Software Technologies Full time

    Job Description - Minimum 4 years of hands-on experience in aftersales vehicle service, diagnostics and troubleshooting preferably in OEM dealerships/workshops. - Minimum 3 years of hands-on experience in automotive diagnostic content development. - Requirement specification for Automotive Aftersales & Aftermarket diagnostic tester software. - End to end...

  • Software Engineer

    2 weeks ago

    Pune, India AGCO Corporation Full time

    Job Description Do you want to help solve the world's most pressing challenges Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution. AGCO is looking to hire candidates for the position of Software Engineer - Diagnostics (Content...

  • Diagnostic Engineer

    6 days ago

    Hyderabad, Telangana, India, Telangana Insight Global Full time

    Hybrid in Hyderabad, IndiaPermanent position fulltime ₹30 LPA + benefitsJob DescriptionThe Diagnostic Engineer III plays a key role in troubleshooting and resolving advanced telephony and related technology issues. This position involves working closely with clients, vendors, and partners to deliver expert technical support in a dynamic environment. The...

  • Senior network engineer

    4 weeks ago

    India TECEZE Full time

    Job Title: Senior Network Engineer (L2/L3 Support) Location: Chennai Job Type: Full-Time Experience: 6+ years in Network Engineering Job Description: We are seeking a highly skilled Senior Network Engineer with 6+ years of experience to join our dynamic team. The ideal candidate will have a deep understanding of network infrastructures and expertise...

  • On Board Diagnostic validation engineer

    2 weeks ago

    Bangalore Urban, Karnataka, India, IN Tata Elxsi Full time

    Tata Elxsi works with leading OEMs and suppliers in the automotive and transportation industries for R&D, design and product engineering services, right from architecture to launch and beyond. We bring together technologies that accelerate development & testing of connected, autonomous and electric cars & off-highway vehicle.Inviting You to Join our...

  • (15h Left) Automotive Systems Diagnostic and troubleshooting Engineer

    2 weeks ago

    Bengaluru, India Cyient Full time

    Job Description - Strong hands-on experience in OEM workshops, particularly in diagnostics and repair. - Proficiency with OEM diagnostic tools. - Understanding of vehicle communication protocols. - Extensive experience in OTX authoring using Grade-X. - Solid knowledge of vehicle systems from a diagnostics and repair perspective. - Minimum of 3 years...