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Job Description

About Argano

JOB DESCRIPTION

Argano is the world's largest global digital consultancy, exclusively connecting design and delivery for the transformation of high-performance business operations, extending our clients commercial agility, profitability, customer experience, and growth. Our strategic consulting, bolstered by proprietary IP, provides a comprehensive view of business operations, pinpointing areas of strength and unveiling opportunities for improvement. Argano is at the intersection of operations and technology for digital transformation.

Job Description

- Minimum 5+ years experience as a team member of 2 or more successful software project implementations related to Oracle CPQ Cloud (BigMachines)
- Must have technical hands-on development activities related to Configuration, Commerce, Document Designer, Workflow Approvals, Email Templates, Steps, BML, Commerce and Configuration Layout Design
- Must have hands-on with CPQ Administrative activities like Data Table Management, File Manager, User and Group Management, Parts creation, Code Migration, Cascading Stylesheets (CSS)
- Proven ability to work independently and as a team member to perform hands-on development tasks, prototyping, proof-of-concepts, technical design on a scalable solution as required in support of current and new Oracle CPQ (BigMachines) Cloud projects
- Experience with integrating CPQ to third party systems using SOAP/REST API's
- Expertise in troubleshooting/debugging issues and identifying/documenting the Root Cause Analysis (RCA) and estimation
- Experience in raising Technical service requests with Oracle and taking the issue to closure
- Adhere to best practices constantly around code/data source control, ticket tracking, etc. during the course of an assignment
- Coordinate with onshore/offshore teams alike, manage personal task assignments, and take ownership of assigned deliverables
- Co-ordinate with in-house development team/SME's for review/guidance if required to provide a sustainable solution
- Conduct code reviews with Technical Leads/Development team to ensure developed code meets customers business requirements
- Document design, code consistently throughout the design/development process
- Prepare and deliver demonstrations/presentations to client audiences, professional seniors/peers
- Must have strong communication skills and should be able to communicate effectively with offshore/onshore team members and clients directly

Managed Services Specific Requirements

- Experience working on multiple concurrent CPQ projects in a support and enhancement capacity
- Strong client-facing communication skills with ability to interact directly with US-based customers during standard IST working hours
- Proficiency in using ticketing tools and service management platforms
- Experience in estimating effort, setting timelines, and managing client expectations
- Ability to quickly understand existing implementations and provide solutions
- Experience in providing L2/L3 support for CPQ implementations
- Demonstrated ability to prioritize and manage multiple support tickets efficiently
- Knowledge of ITIL practices and service delivery frameworks
- Ability to collaborate with global teams during standard IST working hours

Desired Skills

- Experience with using CPQ exposed SOAP and REST API's
- End to end hands-on experience on integrating CPQ with Salesforce.com (using legacy/lightning adaptor), Oracle Sales Cloud, Microsoft Dynamics, Oracle E-Business Suite
- Technical hands-on experience on setting up SSO with CPQ
- Experience with Javascript and jQuery
- Technical hands-on experience on BOM Mapping and Asset Based Ordering (ABO)
- Experience with agile methodologies and sprint planning
- Knowledge of SLA management and reporting
- Experience in creating and maintaining documentation for knowledge transfer

About Us

Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth.

Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.