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15h Left: Elite Lifestyle Manager
4 weeks ago
Company Profile
Quintessentially - World's leading luxury lifestyle group. With offices in over 68 cities across the world, Quintessentially offers access to the inaccessible & seemingly makes the impossible, possible. With a private members club and 24-hour concierge service, the Group encompasses 32 luxury sister companies comprising experts in travel, wine, art, music, luxury retail, flowers, private aviation, and more.
Job Description - Elite Lifestyle Manager
The Elite Account Manager will be responsible for delivering & maintaining exceptional service levels by: Meeting with their Elite Members at the initial introduction to service & intro to Manager stage, and at any other stage throughout the membership as requested by the Member with a view to really getting to know the member;
Job Functions
- Selecting the appropriate form of member communication based on effectiveness, swift resolution, & members preference.
- Planning itineraries and booking for vacations.
- Providing details on exclusive events (local/International)
- Liaising with major lifestyle product brands for exclusive product purchase & delivery
- Developing customer service procedures, policies, and standards for the dedicated HNI clients and the organization
- Liaising with hotels & restaurants for exclusive event arrangements
- Procurement of tickets and access for major sports events eg: F1, IPL, Wimbledon, Olympics, etc.
- Keeping members updated regularly, setting deadlines for updates & meeting them, or providing new update deadlines in advance of the current one expiring.
- Following up with members post-request & obtaining feedback and communicating to relevant parties (Line Manager, Bus Dev, Supplier directly)
- Offering customized, personalized, tailored suggestions when fulfilling requests, in accordance with their Elite Members known preferences & likings exhibiting good member relationships & genuine care for their welfare
- Creating and maintaining appropriate member profile groupings by interest, likes & dislikes; to provide a data mine of relevant and up-to-date information
- To ensure availability for members during odd hours, in case it is urgent, within fair use, and to liaise with other offices to ensure the members aren't left stranded during travel.
- To gain knowledge about the new openings/happening in the world and to be able to upsell/cross-sell.
Required Qualifications
- Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure.
- Knowledge of handling executives, senior executives & VIP's.
- In-depth understanding of requirements involved in the lifestyle management of affluent, high-net-worth individuals.
- Good knowledge of worldwide travel destinations & luxury products/services, given that our members are based around the globe& request info regarding travel, leisure & services predominantly worldwide.
- Excellent written & oral communication - fluent English a MUST. Other languages are advantageous.
- Possess a minimum of 7 10 years of Concierge experience
- In-depth understanding of requirements involved in the lifestyle management of affluent, high-net-worthies.
Location: Gurgaon
