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Lifestyle Consultant
1 month ago
You Lead the Way. We've Got Your Back
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join #TeamAmex and let's lead the way together.
How will you make an impact in this role?
As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.
Functional Description:
American Express India Business focus on providing payment solutions to our customers by delivering high quality and world class product and services. We make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services through innovative payment, travel and expense management solutions.
Purpose of the Role:
Provide best in class service & customized solutions to High network individuals (HNIs)/Platinum cardholders through lateral thinking and excellent knowledge of travel & lifestyle choices.
Requirement:
Good understanding and experience of managing lifestyle requests from premium customers To assist Card Members with purchasing merchandise, gifts and flowers and fulfilling the most standard to the most extraordinary request of the Premium Cardholder. Fine knowledge of Fine Dining, Theatre/Opera recommendations Destination/Geographical Knowledge and Supplier Product Knowledge Basic Destination Information with A Passion for Leisure Travel Product Knowledge Basic Knowledge of International Travel Products, Airfares, Itineraries, Routings & Airlines Exposure to End-to-End Travel Servicing Including Hotel / Car/ Visa / Packages/ Insurance Exposure to Customer Handling Manage Lifestyle queriesBusiness Outcomes:
Accurate & timely completion of travel & lifestyle reservations Build relationships with high net worth individuals (HNIs) & service their needs effectively through innovative thinking Offer relevant value added propositions using detailed knowledge of customer's choices Provide relevant travel recommendations Prioritize & efficiently fulfill customer requests through consultative sellingLeadership Outcome:
Put enterprise thinking first, connect the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders. Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings Demonstrate learning agility, make decisions quickly and with the highest level of integrity Lead with a digital mindset and deliver the world's best customer experiences every dayMinimum Qualifications
Past Experience:
3-5 years of experience is customer service, travel sales and hotel & concierge.
Academic Background:
Graduate with excellent Oral and Written Communication Skills In English
Functional Skills/Capabilities:
Knowledge of high-end, luxury travel & lifestyle products, services & value propositions Time Management Workload ManagementTechnical Skills/Capabilities:
Knowledge of fares & ticketing Knowledge of destinations, geographies Problem solving skillsKnowledge of Platforms:
MS office suits (Excel, Word, PowerPoint, Access) GDS Platforms: Amadeus, SabrePreferred Qualifications
An enriched contact base in dining and converting table reservations in sold out scenarios. Food and Beverage background is a plus
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesAmerican Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
