 
						▷ (26/10/2025) Team Lead
3 days ago
Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries BETSOL team holds several engineering patents is recognized with industry awards and BETSOL maintains a net promoter score that is 2x the industry average BETSOL s open-source backup and recovery product line Zmanda Zmanda com delivers up to 80 savings in total cost of ownership TCO and best-in-class performance BETSOL Global IT Services BETSOL com builds and supports end-to-end enterprise solutions reducing time-to-market for its customers BETSOL offices are set against the vibrant backdrops of Broomfield Colorado and Bangalore India We take pride in being an employee-centric organization offering comprehensive health insurance competitive salaries 401K volunteer programs and scholarship opportunities Office amenities include a fitness center cafe and recreational facilities Learn more at betsol com Manage SLAs for chat and ticket escalations Work as an advocate of the customer while managing resolutions requiring cross-functional effort Point of contact for escalated questions and issues from T2 Ensure issues interactions and ticket resolutions are properly documented in ServiceNow Keeps team current on changing policies procedures tools and updates to reduce ticket volume Partner with the Compliance department on issues that require further escalation Qualifications Proven ability to resolve issues Strong passion for customer service Knowledge of Salesforce PRM BMS Service-Now and Salesforce is a plus Knowledge of Arise Registration Enrollment and Partner Support standard operating procedures Excellent communication skills written and verbal Experience improving processes and workflows to increase efficiency Self-starter with ability to work independently and on multiple initiatives at the same time Ability to work effectively cross-functionally with a proven track record of driving results 2 years of experience handling escalations via phone chat or email Ability to prioritize meet deadlines while completing tasks in a timely manner Additional Information All your information will be kept confidential according to EEO guidelines
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