Technical Implementation Manager

The Technical Implementation Associate will be responsible for coordinating all aspects for Product Implementation set ups The Implementation Specialist will handle a high volume of simultaneous requests Job SummaryPrimary responsibilities of the role require you to have strong People Team management skills and reasonably good understanding and working knowledge of mainframe and Testing process Work closely with onshore Tech teams as well as Tech teams from Clients side to perform product setup in testing as well as production Environment Willingness to work in Evening Night shifts It s an additional advantage if the candidate understands US and Canada treasury products Job Responsibilities People and resource management e g people development attrition pipeline skills monitoring training programs for the team Maintain effective and standard operational processes Act as a point of contact for escalations and high priority requests from internal clients Manage the performance management cycle- Objective setting development and career planning performance appraisal and reward recognition Measuring Productivity and KPI xc5 x9b Conduct regular team meetings 1 1s and coaching sessions Demonstrate creative problem solving and solid judgment decision making Identifying gaps exceptions and recommending possible solutions Ownership of internal communication and status updates to partners clients Demonstrate creative problem solving and solid judgment decision making Exhibit adherence to policy and procedures and meet or exceed established Service Level Agreements SLA Recording observations escalate wherever necessary Identifying gaps exceptions and recommending possible solutions Project Management by handling multiple requests at the same time Demonstrate ability to manage conflict and mobilize internal resources to resolve issues Help client and internal teams to setup product as per the requirement Required Qualifications capabilities and skills Excellent people and Team management skills e g people development pipeline skills monitoring training programs Strong Understanding of Mainframe system as well as UAT or regression testing Ability to develop implement and maintain effective and standard operational processes Strong Verbal Written and Presentation skills Excellent logical analytical skills and attention to details Good sense of Time Work management and Reporting Creation of Test cases and Test Scenarios Knowledge of Automation Tools - Like VBA Selenium etc Knowledge of UI Path Tool for workflow automation Power BI for Dashboard and Confluence Engineering degree holder with minimum 9 years of experience in Bank Financial services Treasury product implementation with Testing Background About Us JPMorgan Chase Co one of the oldest financial institutions offers innovative financial solutions to millions of consumers small businesses and many of the world s most prominent corporate institutional and government clients under the J P Morgan and Chase brands Our history spans over 200 years and today we are a leader in investment banking consumer and small business banking commercial banking financial transaction processing and asset management We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success We are an equal opportunity employer and place a high value on diversity and inclusion at our company We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs Visit our for more information about requesting an accommodation About the Team Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities We provide credit and financing treasury and payment services international banking and real estate services to clients including corporations municipalities institutions real estate investors and owners and nonprofit organizations