Sr. Manager, Service Management

Job Description Opentext - The Information Company OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we dopowering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. The Opportunity OpenText is seeking a dynamic and experienced SOC Sr. Manager to lead a Security Operations Center (SOC) team and manage our India operations for Managed Security Services Practice. This role is critical to ensuring the successful delivery of security operations, building a high-performing team, and contributing to the continued growth of our cybersecurity services. The ideal candidate will bring a blend of technical expertise, leadership acumen, and a passion for delivering exceptional customer outcomes. What The Role Offers - Lead, coach, and mentor a team of cybersecurity professionals, fostering a culture of excellence and continuous improvement. - Oversee team staffing, scheduling, and performance management to ensure 24/7 operational coverage and adherence to service level objectives. - Establish and standardize delivery practices to drive consistency, efficiency, and quality across engagements. - Provide both technical and operational thought leadership in the delivery of Managed Security Services. - Ensure high-quality customer engagements that align with business goals and exceed expectations. - Collaborate with sales and presales teams to support business development and drive revenue growth. - Deliver strategic cybersecurity guidance to customers and prospects, helping them navigate evolving threats and technologies. - Coordinate with cross-functional teams across global time zones to scope, plan, and deliver global security operations. - Continuously evaluate and improve workflows, incorporating automation and process enhancements to increase efficiency. - Develop and maintain performance metrics and dashboards; regularly report on KPIs such as incident volume, response times, and threat trends. - Ensure operations align with regulatory requirements and support internal/external audits as needed. - Support the professional development of team members through training plans, mentorship, and career growth initiatives. What You Need To Succeed - Minimum of 7 years in a technical leadership or people management role within a SOC or cybersecurity environment. - Strong understanding of cybersecurity technologies, frameworks (e.g., NIST, MITRE ATT&CK), and threat landscapes. - Proven ability to manage remote, geographically distributed teams with diverse skill sets. - Excellent interpersonal, written, and verbal communication skills, with the ability to engage both technical and business stakeholders. - Demonstrated success in delivering complex projects on time and within scope. - Self-motivated, adaptable, and able to thrive in a fast-paced, dynamic environment. - Experience with billable services and utilization tracking is a plus. OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [Confidential Information]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.