Manager -Trust, and Safety

2 weeks ago

Bengaluru, India Genpact Full time

Job Description Inviting applications for the role ofTrust, and Safety In this role, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications. Responsibilities - Play a key role in developing presentations showcasing our capability in Trust and Safety offerings with reference to: oMarket profile:size, competitors, stage of growth oCustomer segments:groups of prospects with similar wants & needs oCompetitive analysis:strengths, weaknesses, opportunities, and threats in the landscape oValue proposition:the type of value we will deliver to the market oPositioning strategy: the positioning of the offerings to focus on opportunities in the market oKey Industry connects and roadmaps - Scout for potential opportunities within several cross functional teams (sales and marketing) to generate more growth in the existing client managed services and build a strong brand presence portraying the value propositions - Incubate new ideas and proof of concept solution to create differentiation and drive adoption of services - Conduct extensively market research, insights, and intelligence in an innovative and dynamic and provide inputs for potential opportunities - Innovate with ideas on knowledge building, capability building, Asset/ collateral creation, management, and retention of the service line assets/ data - Creation and building of various process level documentation, SOPs, Case Studies, Framework documents, question banks, FAQs - Craft content policies, capability decks for a global community on platforms with a focus on global markets - Articulate, interpret, and implement content policies externally and internally - Support and drive internal short-term Trust and safety projects Qualifications we seek in you Minimum qualifications - Any graduate/Post Graduate degree or equivalent with an excellent academic record - Relevant experience in a BPO/KPO .Relevant years of professional work experience managing projects and client processes Preferred qualifications - Excellent Analytical & Communication skills - Ability to work & communicate with people across organizational unit - Excellent interpersonal & Management skill - LEAN/Six Sigma - Trained, Tested and Certified (preferred) - Leading calls with Clients/ other business functions Independently - High MS-Office skill (Advance Excel) - preferred .Good Understanding of Sales/ Pre-sales cycle .Openness in accepting challenges and changes should be a quick learner .Flexible and open to work across schedules .Demonstrated ability to meet/improve deadlines and manage multiple priorities

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