▷ (Urgent Search) SAP Service Management (SM) Architect

Job Description Job Summary We are seeking a highly experiencedSAP ECC Application Consultantwith deep expertise inService Management (SM)andCustomer Service (CS)modules. This role demands a strong functional and technical background in SAP ECC, with hands-on experience in service-related business processes, integration technologies, and large-scale ERP implementations. This role involves working closely with cross-functional teams, business stakeholders, and technical teams to deliver robust SAP solutions aligned with strategic goals. Key Responsibilities - Provide production support: troubleshoot, analyze, resolve, and configure SAP SM/CS issues. - Manage change requests and small enhancements within defined timelines. - Lead/support SAP projects: requirements gathering, design, configuration, testing, and delivery. - Collaborate with cross-functional teams to deliver robust, scalable solutions. - Design, configure, write functional specs, test, and implement SAP SM/CS solutions. - Work independently on multiple initiatives with minimal supervision. - Define scope and gather business requirements with stakeholders. - Advocate for process standardization and articulate key considerations. - Advanced knowledge ofService Notifications, Service Orders, Warranty, Billing, and Contracts (Value/Quantity/Service). - Strong understanding ofRevenue Recognition,Repair Order Process, andResource-Related Billing (DIP Profiles). - Expertise inCustomer Service Master Data: Equipment, Warranty, Functional Location, Counters. - Deep process knowledge inSales & Distribution,Repairs,Warranty, andContracts. - Experience withIntercompany Postings,Pro Forma Invoices, andOpen Order/Master Data Migration. - Experience withSAP enhancement technologies: User Exits, BADIs, IDOCs, BAPIs. - Ability to read and debugABAP code. - Strong knowledge ofIDocs: Partner profiles, segment creation, testing. - Experience withSAP and non-SAP interfaces. - Hands-on experience withSAP PI/PO, CPI, MuleSoft, and other middleware tools. - Familiarity withAgile methodologies(Scrum, Kanban); SAFe experience preferred. - Strong understanding ofSoftware Development LifecycleandSAP/Salesforce implementation methodologies. - Service Order Management and Service Projects Planning & Execution: - Cost rate & labor hours (estimates/planned & actual) - Expense and material management - Work order and workforce management - Reporting and analytics Preferred Qualifications: - 15+ years of experienceas an SAP SM/CS/SD Consultant in implementation, support, and upgrade projects. - Minimum 7 years of hands-on SAP experiencein SM/CS modules. - At least 2 full lifecycle SAP implementation projectsas a Solution Architect or Consultant. - Hands-on experience with SAP ECC Service Managementand legacy SAP CS modules. - Experience in EHP8 upgradeis a plus. - Bachelor's degreein Computer Science, Information Systems, or related field (Advanced degree preferred). - SAP SD/SM certificationpreferred but not required. - Prior experience in theprofessional services industrypreferred. - Expertise inSAP SM module configuration, implementation, and support. - Deep understanding ofOrder-to-Cash (O2C)processes,ATP, andpricing configuration. - Integration experience withSAP SD, PS, MM, PP, and FICOmodules. - Experience inlarge business transformation programsusing SAP and Salesforce. - Strong collaboration, analytical, and critical thinking skills. - Proven ability to managelarge-scale work effortsand coordinate distributed teams. - Ability todebug ABAPand writefunctional/technical specifications. - Experience withSAP iDocsfor order induction andintercompany postings. - Ability toplayback designs to business usersand conduct workshops. - Familiarity withSAP RISE, BW/BObj, BTP, PI/PO, Coupa, HighRadius, and financial integrators likeVertex, OneSource, OpenText. - Strong understanding ofintegration patterns, architectures, and toolsincluding APIs, middleware, and ETL technologies. - Experience withSAP integration across modules and external systems. - Excellentwritten and verbal communicationskills. - Proven ability to work infast-paced, matrixed environmentsand drive consensus.