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5 days ago
Job Description
Customer Service & Sales
- Greet and assist customers in selecting jewellery as per their needs.
- Provide detailed product knowledge (gold, diamond, platinum, gemstones, etc.).
- Build strong customer relationships to drive repeat business and referrals.
- Cross-sell and upsell products to maximize sales.
- Handle billing, exchanges, and returns as per company policies.
Sales Achievement
- Meet individual and team sales targets.
- Support in achieving showroom revenue goals.
- Maintain accurate records of sales and customer interactions.
Showroom Operations
- Ensure counters and displays are well-maintained and stocked.
- Follow proper procedures for handling stock, pricing, and security.
- Maintain grooming standards, dress code, and etiquette.
- Assist in visual merchandising and promotional campaigns.
Senior Sales Executive Additional Duties
- Mentor and guide junior sales staff on sales techniques and customer handling.
- Handle high-value customers and complex sales queries.
- Support Floor Manager in monitoring daily floor operations.
- Provide feedback to management on customer preferences and market trends.
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