Storage Enginner- L1 HPE

Job Description - Engineer will be part of a 24/7 IT backup operations team and will be directly responsible for the technology below. Storage: Nimble, 3PAR, Primera, Alletra, MSA, SAN, StoreOnce, Qumulo NAS - The position involves taking a leadership role with customer teams and internal teams to resolve problems, maintain managed backup operations and, when necessary, to return systems to operational status. - The job also involves leading communication between other technical teams, customers and internal organization to fulfill customer needs and accomplish customer satisfaction. - Job specific responsibilities include maintaining Nimble, 3PAR, Primera, Alletra, MSA storage, StoreOnce, Qumulo NAS and associated SAN infrastructure. - Supporting and troubleshooting Storage and SAN issues in widely distributed environment. - Plan and implement best practices for Storage and SAN solutions. - Proactive measures to ensure adequate storage (Nimble, 3PAR, Primera, MSA or any HPE storage in scope) capacity is available. - Create SOPs and update documentation for various administration activities on Storage and SAN. - Perform configuration changes as per design and build. Experience Required - 3+ years of IT experience with Hands on all HPE and other Storage products - Professional degree or equivalent experience and 3+ years related IT experience. - Hands on experience on administration of Nimble, 3PAR, Primera, Alletra, MSA – LUN creation, extension, Virtual copy, Snapshot, Replication, Alerting and monitoring, Capacity Management, Reporting etc - Administration of SAN Switches and monitoring configuration - Aptitude towards problem solving and troubleshooting skills on SAN connectivity - Familiar with SNMP & SMTP protocols - General knowledge of networking concepts and iSCSI protocol. - Basic knowledge & understanding of Storage arrays. Must Have Experience on storage from below: - Nimble, 3PAR, Primera, Alletra, MSA storage (Anyone) & NAS. - SAN fundamentals, Switch Zoning, FOS upgrade etc. - Operating system (any one of Windows, Linux, VMWare) - Basic Virtualization concepts Preferable - Experience with one of the Enterprise Backup software : Rubrik, Commvault, Data Protector, NetBackup - Knowledge of Remote Support and Remote monitoring processes and concepts - Tools Knowledge on ServiceNow - ITIL Certified. Certifications Preferred - Any Industry standard storage certification from HPE or other storage vendors Technical Skills - S/he will demonstrate an in depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products. - S/he must possess a balance of very well developed troubleshooting, technical communication and written skills along with extensive product knowledge and skills. - Candidate should have excellent technical communication skills both verbal and written. Interpersonal Skills - Self-starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives. - Exceptional Customer service skills, mindset & attitude. - Be professional in all modes of interaction with our internal & external customers. - Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities and is accountable. - Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful. - Innovative - Builds and improves key business processes that enhance the effectiveness of HPE. Generates new ideas, challenges the status quo and solves problems creatively. - The candidate must collaborate with other teams and individuals within the organization - Be capable of making well founded decisions in high pressure situations & exercising diplomacy when operating in politically charged environments. - Actively listen and confirm problem details showing empathy for urgent situations - Utilize effective negotiation skills which will lead to satisfactory issue resolutions.