[3 Days Left] Oracle Service Support Itsd

4 weeks ago

Noida Uttar Pradesh, India Sopra Steria Full time

Company Description About Sopra Steria Sopra Steria a major Tech player in Europe with 50 000 employees in nearly 30 countries is recognised for its consulting digital services and solutions It helps its clients drive their digital transformation and obtain tangible and sustainable benefits The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all In 2024 the Group generated revenues of EUR5 8 billion The world is how we shape it IT Service Desk -SME Working knowledge of Oracle EBS or Oracle Fusion Cloud in Finance Module Familiar with IT service management ITSM processes and tools Establish performance objectives and provide regular feedback through performance evaluations To Service Desk Manager Oversee daily service desk activities ensuring prompt resolution of incidents and service requests Must have experience in working on ticketing system tools like ToDesk Jira Service Now or Remedy Must have experience on Service Desk Incident Problem and Change Management Responsible for all major incidents utilizing team s engagement Monitor agent calls analyze performance and provide valuable feedback as well as chart out plans for improvement in quality service standards Act as an effective escalation point and overview all issues requests coming to Service Desk ensuring that requests ticket journey is followed as per agreed SLA Provide hardware software network problem diagnosis resolution via telephone email chat for end users Must be familiar with problem defect and incident management Effective verbal and written communicator able to adapt delivery style and language to suit the audience Able to win respect by working with people at all levels across IT and within the Team and all the line of business Establish and optimize schedules to keep staff coverage and service in line with forecasted demands Strong presentation skills including formal and informal presentation of work and assessments to critical audiences Create reports on advanced excel slides and necessary IT operational documents SOPs KI etc Flexible to work in shifts and extended hours UK Shift ITIL knowledge of V3 or V4 PS Ritesh Agarwal Sukhvinder Bawa Replcement in Service Desk Total Experience Expected 01-02 years Qualifications B Tech BCOM MCOM BSC-IT MCA Additional Information UK Shift At our organization we are committed to fighting against all forms of discrimination We foster a work environment that is inclusive and respectful of all differences All of our positions are open to people with disabilities

  • Oracle Service Support Itsd

    1 week ago

    Noida, Uttar Pradesh, India Sopra Steria Full time

    Oracle Service Support ITSD Full-time **Company Description**: **About Sopra Steria** Sopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group...

  • Oracle Middleware

    2 weeks ago

    Noida, Uttar Pradesh, India ORACLE Full time

    Job Category Information Technology We are looking for a dedicated and experienced Oracle Middleware Cloud Support Engineer to join our team The candidate should have strong expertise in Oracle SOA Suite Oracle Identity Access Management IAM Oracle Fusion Middleware WebLogic Server and Oracle Cloud Infrastructure OCI Experience with Oracle Database is a...

  • Oracle Service Support ITSD

    21 hours ago

    Seaview Special Economic Zone Building No. , Plot No. & Sector - , Noida, Uttar Pradesh, India Sopra Steria Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Company Description About Sopra SteriaSopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies...

  • 3 Days Left: Associate Consultant

    4 weeks ago

    Noida, Uttar Pradesh, India HCLTech Full time

    Designation ASSOCIATE CONSULTANT No of Positions 1 Experience 4 5-8 Years Skill Primary Data Center-DATABASE-Oracle Qualification B E B-Tech Posting Support ongoing efforts and provide technical support for multiple database re-platforming efforts to Exadata r Reviewing and implementing data loading scripts related to Golden Gate data replication r...

  • Production Service Systems Administrator 3

    2 weeks ago

    Noida, India Oracle Full time

    Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep...

  • Principal Oracle Dba

    6 days ago

    Noida, Uttar Pradesh, India Oracle Full time

    **Preferred Qualifications** **Good to have Qualifications** Worked in a solutions architect role for deployment / migration / upgrade of large customers on OCI **Responsibilities** - Influence the design, capacity planning tuning and the actual build out of Exadata DB instances on Oracle Cloud infrastructure. - Work towards automating key operational...

  • Principal Oracle Dba

    6 days ago

    Noida, Uttar Pradesh, India Oracle Full time

    **Preferred Qualifications** **Good to have Qualifications** Worked in a solutions architect role for deployment / migration / upgrade of large customers on OCI **Responsibilities** - Influence the design, capacity planning tuning and the actual build out of Exadata DB instances on Oracle Cloud infrastructure. - Work towards automating key operational...

  • IT Services Desk Replacement for Future Movement

    1 week ago

    Noida, India Sopra Steria Full time

    ITSD Job description includes: Providing first level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes, in line with Service Desk objectives. - Experience on any Financials modules (GL,AP,Purchasing ,AR,OrderManagement ,FA,CM ) as a functional. - Understanding...

  • Production Service Systems Administrator 3

    2 weeks ago

    Noida, India Oracle Full time

    Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep...

  • Sales Representative Od Prime Iii

    6 days ago

    Noida, Uttar Pradesh, India Oracle Full time

    Oracle delivers world class Linux and virtualization solutions for international business customers. We are seeking an **Account Manager**that can sell our solutions to senior business and technical decision makers in major global corporations. - 6+ years of sales experience in Services and Solutions domain. - Ability to make presentations & excellent...