Senior Specialist

Company MarshDescription We are seeking a talented individual to join our Marsh Data Services team at Marsh This role will be based in Mumbai This is a hybrid role that has a requirement of working at least three days a week in the office Senior Specialist - Metrics Analytics and ReportingWe will count on you to Manage access and incident ServiceNow tickets end to end and provide status updates raise potential blockers during daily stand upPerform initial investigation of ServiceNow incident tickets i e Level 1 support under the guidance of senior colleagues and direct tickets as appropriate to the Reporting Operations team for Level 2 supportDirect ServiceNow tickets to appropriate MDS colleague for Level 3 support as necessary under the guidance of senior colleagueAdhere to established ServiceNow procedures with support from senior team members to ensure that SLAs are achieved and the needs of both internal and external customers are consistently met and exceededComplete necessary steps to resolve reporting incidents under guidance of senior colleagueAsks for help as needed and demonstrates willingness to learn new skills to achieve resolution of outstanding issuesWhat You Need to Have Technical Skills2 - 3 years working as a reporting analyst or supporting role in an agile environment with globally distributed teams Knowledge of data visualization tools preferably Qlik Sense in order to manage online reports Knowledge of Service Desk ticket management preferably ServiceNow Ability to problem solve reporting issues as they arise Knowledge of agile methodologies in particular Kanban Good understanding of MS Office Suite Word Excel Visio PowerPoint and OutlookInterpersonal skills every bit as important as the technical sideCollaborating and working well with others you will be working closely with your colleagues in the Reporting Services team as well as the other teams within MI Business Analysis Data Quality and Data Prep Development team Regional Reporting Teams and the Data Operations team and outside of MI Data Strategy Qlik Admin team Excellent communication skills including the ability to explain technical issues to a business audience and vice-versa Providing regular updates and being transparent with our stakeholders is key in addition to documentation of our reporting processes A continuous learner with the ability to problem solve quickly as reporting issues arise being proactive and taking end to end ownership of reporting issues Effective time management skills and the ability to prioritize deliverables Influencing and negotiation skills in a virtual remote environment You will be based in India and will be working closely with the Reporting Services team members based in Ireland UK and In What makes you stand out Experience with using a Kanban board in particular Azure DevOpsExperience with using ServiceNow for service ticket managementUnderstanding of the insurance and or insurance broking domainUnderstanding of the Data Quality domainWhy join our team We help you be your best through professional development opportunities interesting work and supportive leaders We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being Marsh a business of Marsh McLennan NYSE MMC is the worlds top insurance broker and risk advisor Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses Marsh Guy Carpenter Mercer and Oliver Wyman With annual revenue of 24 billion and more than 90 000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective For more information visit marsh com or follow on LinkedIn and X Marsh McLennan is committed to embracing a diverse inclusive and flexible work environment We aim to attract and retain the best people and embrace diversity of age background caste disability ethnic origin family duties gender orientation or expression gender reassignment marital status nationality parental status personal or social status political affiliation race religion and beliefs sex gender sexual orientation or expression skin color or any other characteristic protected by applicable law Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week Office-based teams will identify at least one anchor day per week on which their full team will be together in person