Senior Product Manager

Job Description

About Us

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Role Overview

We are seeking a seasoned Senior Product Manager AI (Knowledge Base Product) to lead the development and expansion of HighLevel's AI product suite. In this influential role, you'll be at the forefront of identifying opportunities, conducting proof of concepts, shaping user experiences, and crafting innovative solutions.This role offers a unique opportunity to drive innovation, optimize user experiences, and enhance customer interactions through the strategic application of AI.

Key Responsibilities

Strategy & Vision

- Establish the strategic direction and vision for Knowledge Base product features.
- Make informed decisions about product roadmaps based on market trends, customer needs, and competitive landscape.

Product Planning & Development

- Collaborate with stakeholders to identify and prioritize feature enhancements.
- Develop and maintain a detailed product roadmap aligned with HighLevel's overall product strategy.
- Translate user needs into actionable requirements, user stories, and acceptance criteria.
- Partner with engineering, design, GTM, and support to deliver high-quality product launches on time.

Leadership & Mentoring

- Influence cross-functional teams to align execution with product strategy.
- Mentor and coach other PMs, supporting their professional growth and preparing them for future leadership roles.

Performance & KPIs

- Define and track product KPIs to measure success, including adoption, activation, retention, NPS/CSAT, support ticket reduction, and business impact metrics.
- Monitor user feedback and competitive analysis to identify improvements and drive continuous product evolution.

What We're Looking For

- Strong understanding of AI, chatbots, and SaaS technologies and market trends.
- Excellent analytical and problem-solving skills, with the ability to leverage data and metrics for decisions.
- Strong communication skills to influence both technical and non-technical stakeholders.
- Deep empathy for users and passion for delivering exceptional user experiences.
- Business acumen to align product decisions with company goals.
- 4+ years of Product Management experience (AI/Chatbots/SaaS preferred).
- 2+ years of AI domain experience.
- Bachelor's degree in Computer Science, Engineering, Business, or related field.

Why Join HighLevel

- Collaborative, driven, and remote-first culture.
- Empowered to take ownership and drive outcomes.
- Focused on building user value with speed and agility.
- Continuous learning and innovation encouraged at all levels.
- Be part of scaling one of the fastest-growing platforms in the AI + SaaS space.

Equal Employment Opportunity Information

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.