Onboarding Specialist- IT US Backoffice Operations

About Infinite Infinite is a global technology solutions provider headquartered in Rockville, MD. Since 2001, we have been delivering business technology solutions and product engineering services to Fortune 1000 companies across industries including telecom, hi-tech, healthcare, media & entertainment, insurance, banking & financial services, retail, public sector, travel & transport, and government. By leveraging proprietary frameworks, platforms, accelerators, and domain expertise, we help clients accelerate digital transformation and solve complex business challenges. Our core service offerings include - business transformation, digitalization, cloud services, application development & management, quality engineering & assurance, product/platform engineering, and infrastructure services. For more information, visit www.infinite.com Position: Onboarding Specialist- IT US Backoffice Operations Location: India – Remote Shift: Night Shift (6:30 PM – 4:30 AM IST) Job Summary We are seeking a highly organized, detail-oriented, and proactive Onboarding Specialist to support our US IT Operations. The ideal candidate will thrive in a fast-paced environment, manage multiple priorities, and ensure operational excellence while maintaining the highest level of confidentiality and professionalism. Key Responsibilities 1. Onboarding Management - Lead and manage the complete onboarding lifecycle, from offer acceptance to employee integration. - Design and implement structured onboarding programs aligned with company culture and business needs. - Ensure seamless coordination of pre-joining activities including documentation, background verification, and system access. - Oversee vendor onboarding and managing negotiations. - Coordinate with internal teams for provisioning equipment, supplies, and system access before start dates. - Communicate essential onboarding details (start dates, reporting instructions, etc.) to new hires. - Maintain accurate onboarding records ensuring compliance with company policies. - Collaborate closely with IT, HR, and Facilities for onboarding readiness. 2. Employee Experience - Act as the primary point of contact for new hires throughout their onboarding journey. - Partner with HR Operations to deliver engaging orientation sessions covering policies, values, and culture. - Collect feedback from new hires to identify improvement opportunities in the onboarding process. - Create a positive, professional, and welcoming experience for all new employees. 3. Process Improvement & Compliance - Standardize and document onboarding workflows while ensuring compliance with labor laws, HR policies, and organizational standards. - Partner with IT, Admin, and Payroll teams for timely system, tool, and resource provisioning. - Track and report on onboarding metrics such as new hire satisfaction, retention, and process efficiency. 4. Collaboration & Leadership - Collaborate with Talent Acquisition and business leaders to ensure smooth workforce integration. - Mentor and guide junior onboarding coordinators and specialists. - Lead special projects such as digital onboarding, employer branding, and cultural integration initiatives. Qualifications & Skills - 10+ years of experience in IT Backoffice Operations, with at least 5 years specializing in onboarding and/or employee engagement. - Strong knowledge of onboarding processes, compliance requirements, and best practices. - Team Management - Excellent communication, presentation, and interpersonal skills. - Proven ability to manage multiple priorities, engage stakeholders, and deliver results within deadlines. - Proficiency in MIS, ATS, and onboarding tools; familiarity with BrassRing is a plus. - Strong analytical and reporting skills with a data-driven approach to process improvements. - Flexibility and willingness to work in night shift (6:30 PM – 4:30 AM IST).