Onboarding Specialist- IT US Backoffice Operations

About InfiniteInfinite is a global technology solutions provider headquartered in Rockville, MD. Since 2001, we have been delivering business technology solutions and product engineering services to Fortune 1000 companies across industries including telecom, hi-tech, healthcare, media & entertainment, insurance, banking & financial services, retail, public sector, travel & transport, and government. By leveraging proprietary frameworks, platforms, accelerators, and domain expertise, we help clients accelerate digital transformation and solve complex business challenges.Our core service offerings include - business transformation, digitalization, cloud services, application development & management, quality engineering & assurance, product/platform engineering, and infrastructure services.For more information, visit Onboarding Specialist- IT US Backoffice OperationsLocation: India – RemoteShift: Night Shift (6:30 PM – 4:30 AM IST)Job SummaryWe are seeking a highly organized, detail-oriented, and proactive Onboarding Specialist to support our US IT Operations. The ideal candidate will thrive in a fast-paced environment, manage multiple priorities, and ensure operational excellence while maintaining the highest level of confidentiality and professionalism.Key Responsibilities1. Onboarding Management- Lead and manage the complete onboarding lifecycle, from offer acceptance to employee integration.- Design and implement structured onboarding programs aligned with company culture and business needs.- Ensure seamless coordination of pre-joining activities including documentation, background verification, and system access.- Oversee vendor onboarding and managing negotiations.- Coordinate with internal teams for provisioning equipment, supplies, and system access before start dates.- Communicate essential onboarding details (start dates, reporting instructions, etc.) to new hires.- Maintain accurate onboarding records ensuring compliance with company policies.- Collaborate closely with IT, HR, and Facilities for onboarding readiness.2. Employee Experience- Act as the primary point of contact for new hires throughout their onboarding journey.- Partner with HR Operations to deliver engaging orientation sessions covering policies, values, and culture.- Collect feedback from new hires to identify improvement opportunities in the onboarding process.- Create a positive, professional, and welcoming experience for all new employees.3. Process Improvement & Compliance- Standardize and document onboarding workflows while ensuring compliance with labor laws, HR policies, and organizational standards.- Partner with IT, Admin, and Payroll teams for timely system, tool, and resource provisioning.- Track and report on onboarding metrics such as new hire satisfaction, retention, and process efficiency.4. Collaboration & Leadership- Collaborate with Talent Acquisition and business leaders to ensure smooth workforce integration.- Mentor and guide junior onboarding coordinators and specialists.- Lead special projects such as digital onboarding, employer branding, and cultural integration initiatives.Qualifications & Skills- 10+ years of experience in IT Backoffice Operations, with at least 5 years specializing in onboarding and/or employee engagement.- Strong knowledge of onboarding processes, compliance requirements, and best practices.- Team Management- Excellent communication, presentation, and interpersonal skills.- Proven ability to manage multiple priorities, engage stakeholders, and deliver results within deadlines.- Proficiency in MIS, ATS, and onboarding tools; familiarity with BrassRing is a plus.- Strong analytical and reporting skills with a data-driven approach to process improvements.- Flexibility and willingness to work in night shift (6:30 PM – 4:30 AM IST).