BPO Voice Process Jobs Opening in Spancore at Alagesan Road, Bharathiyar Road, Govt Arts College Road, CoimbatoreLess
13 hours ago
Key Responsibilities 1. Handling Customer Calls Manage inbound calls from customers and assist them with their queries. Make outbound calls to customers for sales, follow-ups, or service-related requirements. Provide accurate information about products, services, and policies. Address customer issues promptly and escalate unresolved queries to the concerned department. 2. Providing Excellent Customer Service Build and maintain positive relationships with customers. Ensure a friendly and polite tone during every conversation. Demonstrate patience, empathy, and professionalism when handling customer concerns. Work towards achieving high customer satisfaction scores by delivering effective solutions. 3. Call Documentation and Reporting Record details of every customer interaction in the company database or CRM system. Maintain accurate and updated records of calls, complaints, and resolutions. Submit daily reports on calls handled, issues resolved, and escalations made. 4. Meeting Performance Targets Achieve daily, weekly, and monthly call targets set by the company. Ensure high levels of First Call Resolution (FCR) to minimize follow-up calls. Work towards improving Quality Assurance (QA) scores and customer feedback ratings. Participate in regular training and coaching sessions to enhance performance. 5. Team Collaboration Coordinate with team leaders, quality analysts, and trainers for process improvement. Share feedback with supervisors regarding customer issues and process challenges. Assist new team members by sharing insights and best practices when required. More information about this BPO Voice Process JobPlease go through the below FAQs to get all answers related to the given BPO Voice Process jobWhat are the job requirements to apply for this BPO Voice Process job position? Ans: A candidate must have a minimum of 0 to 3+ year experience as an BPO Voice Process What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE) What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This BPO Voice Process is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the BPO Voice Process position? Ans: There are immediate 1 job openings for BPO Voice Process in our Organisation.
12th Pass (HSE)
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Coimbatore, India Spancore Full timeHiring Now: BPO Voice Process Executive - Gandhipuram, CoimbatoreJoin our team and build a rewarding career in the BPO industry! We are actively hiring for our voice process department and are looking for motivated individuals with excellent communication skills. This is a great opportunity for freshers and experienced candidates to work in a dynamic and...
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Coimbatore, India Spancore technology Full timeSpancore Technology’s BPO Voice Process hiring in Coimbatore:---Key Responsibilities: 1. Inbound Process Responsibilities: Handle incoming calls from customers and address their concerns or queries. Assist customers with service-related inquiries, technical support, complaints, billing issues, or order tracking. Maintain a calm, courteous tone during...
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Data Entry
13 hours ago
Coimbatore, India Spancore Full timeHiring Now: Data Entry / Non-Voice Process Executive in GandhipuramAre you detail-oriented with a passion for accuracy? We have immediate openings for a Data Entry / Non-Voice Process role in our BPO team. This is a great opportunity for freshers and experienced professionals who want to build a career in a supportive and professional environment.Key...
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Coimbatore, India Spancore technology Full timeImmediate Opening – BPO Voice Process at Spancore Technology!Key Responsibilities1. Customer Interaction & Support Handle inbound and outbound customer calls professionally and efficiently. Understand customer requirements and provide accurate information about products, services, or processes. Respond promptly to customer inquiries, complaints, and...
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Coimbatore, India Spancore Full timeHiring Now: Work From Home BPO ExecutiveAre you an excellent communicator looking for a remote career opportunity? Join our team as a Work From Home BPO Executive and enjoy the flexibility of working from your home office.Key Requirements:Excellent communication skills (verbal and/or written).A stable internet connection and a quiet workspace.A...
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Coimbatore, India Spancore Full timeNOW HIRING! | BPO Voice ProcessLocation: Gandhipuram, CoimbatorePosition: BPO Voice ProcessJob Type: Full-TimeExperience: Freshers & Experienced WelcomeLanguage: Good Communication Skills in English/TamilKey Requirements:* Excellent verbal communication* Willingness to work in rotational shifts* Customer-focused attitude* Basic computer knowledgeJoin a...
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Customer Support Executive
13 hours ago
Coimbatore, India Spancore Technology Full timeImmediate Hiring – Customer Support Executive - US Voice Process Job Location: Gandhipuram, Coimbatore Spancore Technology is hiring energetic and customer-focused professionals for our US Voice Process team in Coimbatore (Gandhipuram). If you have excellent communication skills and are comfortable working in night shifts, we’d love to hear from you!...
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Coimbatore, India Spancore Tech Full timeKey Responsibilities 1. Customer Support & Assistance Handle inbound and outbound customer calls for queries, complaints, and information requests. Understand customer needs and provide accurate solutions or guidance. Maintain a polite, professional, and empathetic tone while handling international customers. Document customer issues and ensure proper...
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Coimbatore, India Spancore Full timeHiring Now: System Administrator in Gandhipuram, CoimbatoreJoin our dynamic IT team! We are looking for a dedicated and experienced System Administrator to manage and maintain our IT infrastructure. This is a great opportunity to take on key responsibilities in a supportive work environment.Key Responsibilities:Manage and troubleshoot servers, networks, and...
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Coimbatore, India Spancore technology Full timeImmediate Opening – US Voice Process at Spancore Technology!Key Responsibilities1. Customer Interaction & Support Handle incoming and outgoing calls from US-based customers. Assist customers with product information, order details, billing, refunds, and issue resolution. Accurately record customer information and queries in the CRM system. Ensure polite,...
