IT Administration Associate

5 days ago

Bengaluru, India Maxwell Energy System Pvt Ltd Full time

We are seeking an IT Administrator to manage end-user devices, internal IT infrastructure, and security tools at Maxwell. This role involves laptop and peripheral provisioning, remote and on-site IT support to employees, IT asset tracking, and coordination with vendors, along with managing basic network and security configurations. The ideal candidate is hands-on, organized, and able to communicate effectively in English, Hindi, and Kannada. Requirements Asset & Device Management - Set up, configure, and maintain laptops, desktops, and peripherals (monitors, docks, headsets, etc.) - Install, update, and troubleshoot Windows & Linux operating systems. - Maintain accurate IT asset inventory and handle device assignment/return. Employee IT Support - Provide on-site and remote support for hardware, software, VPN, and connectivity issues. - Assist with user onboarding/offboarding (account setup, access rights, email, etc.). - Support basic network troubleshooting within office premises. Security & Systems Management - Manage Firewall rules, MDM / endpoint security systems, and Zero Trust Network Access (ZTNA) tools. - Monitor system alerts, escalate incidents, and support internal security compliance. Vendor & Coordination - Coordinate with local vendors for hardware procurement, servicing, and AMC. - Manage repairs, warranty claims, and ensure timely follow-up. Documentation - Maintain SOP documentation for IT processes. - Log incidents, asset assignments, and maintain clear support records. Must-Have-Requirements - 1–3 years of experience in IT Support / IT Administration role. - Strong knowledge of Windows and basic Linux administration. - Hands-on experience with laptops/peripheral troubleshooting and networking basics. - Google Workspace (GWS) admin skills — user provisioning, groups, access policies. - Experience managing Firewall / MDM / Endpoint Security / ZTNA tools. - Ability to communicate clearly with non-technical users. - Language: Fluent in English conversational in Hindi/Kannada. Nice-to-have-Requirements - Basic scripting abilities (PowerShell or Bash). - Familiarity with ISO27001 or other IT security compliance environments. - Experience documenting SOPs or IT workflows. - Ability to independently manage vendor follow-ups and negotiations.

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