Head of Professional Services l SAAS l Series D l Bangalore

19 hours ago

Bangalore, India Michael Page Full time

About Our Client Our client is a Series D funded SAAS organisation, on its IPO pathway. We are mandated to hire a key leader in their Customer Operations charter, reporting to their CCO. Job Description - Lead and manage the professional services and technical support teams to deliver outstanding customer experiences. - Develop and implement processes to improve operational efficiency and service quality. - Collaborate with cross-functional teams to ensure seamless product deployment and support. - Monitor and analyse key performance metrics to drive continuous improvement. - Provide technical guidance and support to resolve complex customer issues. - Manage customer escalations and ensure timely resolution of critical issues. - Develop training programs to enhance the skills and capabilities of the team. - Stay updated on industry trends and emerging technologies to maintain a competitive edge. The Successful Applicant A successful Head of Professional Service and Technical Support should have: - A strong educational background in engineering, computer science, or a related field. - Proven leadership experience in the software or technology industry. - Expertise in managing professional services and technical support teams. - Excellent problem-solving and decision-making skills. - A customer-focused mindset with a commitment to delivering high-quality solutions. - Strong communication and interpersonal skills. - Familiarity with software deployment, troubleshooting, and support processes. What's on Offer Work with one of the most scaled SAAS organisations in India Lead a sizable exiting team and report directly into the CCO Equity component for wealth creation

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