Customer Engagement Manager

1 week ago


Bangalore Karnataka, India Cyient Full time

Customer Engagement Manager for Aero Growth accounts for the India business Responsible for Aero Growth Accounts within India and building customer connections for the major Aero accounts and generating business opportunities for Program Manager Customer relationship management by strategic account planning business development and customer satisfaction In collaboration with sales and delivery teams identify business opportunities by interacting with existing and new customers at various levels contributing to business growth Responsible for achieving revenue targets as per the business s ask Map current new customers to various business groups for account mining Regular follow-up meet customers in person to mine new opportunities Work on proactive business proposals along with delivery and sales Preparing business cases for new projects presenting viable proposals for approval Pursue with customers for approval of business proposals till PO is issued In-person meetings with customers regularly and develop professional and personal relationships Conduct and or attend periodic cadence meetings daily weekly monthly with customers for technical and business discussions Reviewing any customer escalations and coordinating with delivery managers for quicker resolution Provide key inputs to delivery and sales heads in preparation of customer satisfaction improvement plans customer visits to Cyient facility Cyient leadership visits to customer sites Responsible for overall Project status and communications with customer managers as a Single Point of Contact Project scoping and helping customers in drafting SoWs proposals Position Requirements Bachelor s master s degree in Mechanical Electronics Aeronautical engineering Computer Science Engineering An MBA degree is an added advantage This role is a full-time role in Bangalore requiring frequent visits to customer sites mostly in North Bangalore Thorough understanding of project program management techniques and methods with PMP or CSM certification 20 plus years of experience in project or program management of multidisciplinary projects in Engineering IT services working with major Aircraft OEMs Tier-1s or Engineering Services providers Excellent problem-solving ability and verbal and written communication and presentation skills Experience developing and maintaining relationships and partnerships with customers stakeholders and peers with experience managing large teams complex programs Department Transportation India Associate Years Of Exp 20 to 25 Years Designation Associate



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