Assistant Manager – Broker Support Team

Genpact NYSE G is a global professional services and solutions firm delivering outcomes that shape the future Our 125 000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI Inviting applications for the role of Assistant Manager P C Insurance Broker Support TeamIn this role you will be responsible for guiding the team optimizing processes ensuring quality and maintaining client satisfaction Youll need to ensure that the team operates efficiently meets its goals and delivers high-quality services consistently In this role you will be expected to work on strict deadlines in a high-pressure business environment while being a good team player and will need to lead a team size of 15 to 25 people You will be encouraged to be passionate about the Business goals challenges and know how to seek these using analytics and technology Should be open to work in any shift as per the business requirementResponsibilities Lead a team size of 15 to 25 people inspire and motivate the team to achieve their goals Oversee daily operations and ensure efficient workflow management Provide guidance and support to team members for their professional development Assign tasks based on individual strengths and project requirements and conduct regular team meetings to discuss progress challenges and solutions Identify areas for process improvement and implement best practices Provide ongoing coaching and feedback to help team members improve their performance Serve as the primary point of contact for clients regarding service delivery Ensure that client expectations are met or exceeded Address client concerns and provide timely resolutions Prepare detailed reports on team performance inventory status and other relevant metrics Maintain accurate records of all activities communications and decisions Ensure that documentation is updated regularly and accessible to relevant stakeholders Foster a positive work environment by promoting teamwork and collaboration Implement strategies to prevent conflicts and enhance team cohesion Address conflicts within the team promptly and fairly Ensure that all processes comply with regulatory requirements and SOPs Conduct regular audits to ensure compliance Qualifications we seek in youMinimum qualifications Graduate in any stream Relevant and meaningful years of experience of working in US P C insurance lifecycle pre-placement placement and post-placement activities such as endorsements processing policy administration policy checking policy issuance quoting renewal prep submissions surplus lines licensing agency admin inspections and so on Demonstrate and cultivate customer focus collaboration accountability initiative and innovation Proficient in English language- both written Email writing and verbal A strong attention to detail analytical skills and the ability to multi-task are important Preferred qualifications An Insurance Certification would be an edge Ability to think long-term strategically and operationally High customer service orientation Excellent written and verbal communication Excellent statistical knowledge Highly motivated and achievement oriented Any Project or GB certification in previous experience would be an edge Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation For more information visit Follow us on Twitter Facebook LinkedIn and YouTube Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training