Client Advisor

3 weeks ago


Gurugram Gurugram India Good Earth Full time

Job Description

Functional Title: Relationship Manager

Department: Retail

Position Location: Gurgaon

Reports to: Shop Head

Areas of Impact: Retail

Purpose:

To deliver Good Earth's unparalleled customer experience in the boutique luxury retail environment by curating personalized journeys for each guest. This role goes beyond sales, it is about being a stylist and storyteller who inspires customers with the art of living beautifully, weaving product stories into experiences that resonate with their lifestyle and home.

RESPONSIBILITIES:
Customer Experience

- Act as a home style advisor and storyteller, interpreting Good Earth's collections into meaningful, aesthetic recommendations for customers.
- Curate product stories that highlight craftsmanship, design inspirations, and cultural roots.
- Ensure a warm meet-and-greet approach so every customer feels valued and personally attended to.
- Understand customer needs, preferences, and lifestyle, and translate them into tailored solutions for their home.
- Maintain Visual Merchandising (VM) and displays in the Home category to reflect the brand's storytelling and aesthetic standards.
- Resolve customer escalations gracefully, with empathy and tact, escalating to Shop Head when required.

Business & Operations Responsibility

- Own and deliver monthly category sales targets through consultative selling and storytelling-led engagement.
- Build and nurture relationships with both new and repeat clients, turning them into loyal advocates of the brand.
- Monitor and analyze category performance, proactively suggesting solutions for gaps in sales or customer engagement.
- Keep a close check on inventory availability, stock-outs, and replenishment needs to ensure seamless customer journeys.
- Support Shop Head and Floor Manager in upkeep, maintenance, and operational excellence of the Home section.

Collaboration

- Inspire and lead by example through high performance, creativity, In store customer Insights and positive energy.
- Maintain excellent working relationships with in-store colleagues, backend business, marketing, and HO support teams.
- Collaborate with the Visual Merchandising team to ensure the Home category reflects seasonal stories and brand campaigns.
- Work with the Floor Manager to uphold hygiene, presentation, and experiential standards across the store.

CANDIDATE PROFILE:

- Background in luxury retail, styling, or interior/home dcor advisory preferred.
- Strategic thinking aesthetic sensitivity and love for craft
- Digital fluency (CRM systems, WhatsApp clienteling, analytics tools)
- Strong storytelling ability to connect product narratives with customer aspirations.
- Passion for design, craftsmanship, and lifestyle aesthetics.
- Excellent interpersonal, communication, Styling and consultative selling skills.
- Positive, self-motivated, and able to thrive in a boutique luxury retail setting.


  • Client Associates

    2 weeks ago


    Gurugram, India Client Associates Full time

    Associate - Human Resources Associates (CA) is Indias first and largest Multi Family Office Firm founded by Senior Private Bankers to provide a professional platform of Private Wealth Management services in India.Today Client Associates is recognized by private clients and the industry at large as not only the Pioneers of Family Office in India but also as...

  • Client Associates

    7 days ago


    Gurugram, India Client Associates Full time

    We are seeking a driven and detail-oriented professional to join our Compliance team and support our growing finance & compliance requirements. The role is ideal for someone with 1-3 years of relevant experience in Finance who is motivated to develop a career specifically in Compliance (not in Advisory or Revenue roles).Key Management- Coordinate and assist...

  • Client Associates

    3 weeks ago


    Gurugram, India Client Associates Full time

    We are seeking a driven and detail-oriented professional to join our Compliance team and support our growing compliance requirements. The role is ideal for a young Company Secretary (CS) with 2-3 years of relevant experience or, alternatively, a Finance Graduate with 3-4 years of Analyst/Operations experience who is motivated to develop a career specifically...


  • Gurugram, Gurugram, India Client Associates Full time

    Job Description Client Associates (CA) is India's first and largest Multi Family Office Firm founded by Senior Private Bankers to provide a professional platform of Private Wealth Management services in India. Today Client Associates is recognized by private clients and the industry at large as not only the Pioneers of Family Office in India but also as one...

  • Property Consultant

    3 weeks ago


    Gurugram, Gurugram, India VR NEXTSTEP REALTY CONSULTING Full time

    Job Description Company Description VR Next Step Realty Consulting is a premier real estate firm based in Gurgaon, specializing in providing comprehensive property solutions. With deep market expertise and a commitment to transparency, we cater to homebuyers, investors, and corporate clients alike. Our services range from property consulting and project...

  • Client Trainer

    1 day ago


    Gurugram, Gurugram, India Cvent Full time

    Job Description Cvent is an exciting, fast-growing tech company that provides industry-leading software to event professionals around the world. Our suite of services - online event registration, venue selection, mobile apps, email marketing, web surveys, and targeted hotel advertising opportunities - have positioned us as a major player in the estimated...


  • Gurugram, India Client Associates Full time

    Client Associates (CA) is India's first and largest Multi Family Office Firm founded by Senior Private Bankers to provide a professional platform of Private Wealth Management services in India.Today Client Associates is recognized by private clients and the industry at large as not only the Pioneers of Family Office in India but also as one of the Best Team...


  • Gurugram, India Client Associates Full time

    Client Associates (CA) is India's first and largest Multi Family Office Firm founded by Senior Private Bankers to provide a professional platform of Private Wealth Management services in India.Today Client Associates is recognized by private clients and the industry at large as not only the Pioneers of Family Office in India but also as one of the Best Team...


  • Gurugram, Gurugram, India Genpact Full time

    Job Description Ready to shape the future of work At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...


  • Gurugram, India Client Associates Full time

    Client Associates (CA) is India's first and largest Multi Family Office Firm founded by Senior Private Bankers to provide a professional platform of Private Wealth Management services in India. Today Client Associates is recognized by private clients and the industry at large as not only the Pioneers of Family Office in India but also as one of the Best Team...