Client Advisor
3 weeks ago
Job Description
Functional Title: Relationship Manager
Department: Retail
Position Location: Gurgaon
Reports to: Shop Head
Areas of Impact: Retail
Purpose:
To deliver Good Earth's unparalleled customer experience in the boutique luxury retail environment by curating personalized journeys for each guest. This role goes beyond sales, it is about being a stylist and storyteller who inspires customers with the art of living beautifully, weaving product stories into experiences that resonate with their lifestyle and home.
RESPONSIBILITIES:
Customer Experience
- Act as a home style advisor and storyteller, interpreting Good Earth's collections into meaningful, aesthetic recommendations for customers.
- Curate product stories that highlight craftsmanship, design inspirations, and cultural roots.
- Ensure a warm meet-and-greet approach so every customer feels valued and personally attended to.
- Understand customer needs, preferences, and lifestyle, and translate them into tailored solutions for their home.
- Maintain Visual Merchandising (VM) and displays in the Home category to reflect the brand's storytelling and aesthetic standards.
- Resolve customer escalations gracefully, with empathy and tact, escalating to Shop Head when required.
Business & Operations Responsibility
- Own and deliver monthly category sales targets through consultative selling and storytelling-led engagement.
- Build and nurture relationships with both new and repeat clients, turning them into loyal advocates of the brand.
- Monitor and analyze category performance, proactively suggesting solutions for gaps in sales or customer engagement.
- Keep a close check on inventory availability, stock-outs, and replenishment needs to ensure seamless customer journeys.
- Support Shop Head and Floor Manager in upkeep, maintenance, and operational excellence of the Home section.
Collaboration
- Inspire and lead by example through high performance, creativity, In store customer Insights and positive energy.
- Maintain excellent working relationships with in-store colleagues, backend business, marketing, and HO support teams.
- Collaborate with the Visual Merchandising team to ensure the Home category reflects seasonal stories and brand campaigns.
- Work with the Floor Manager to uphold hygiene, presentation, and experiential standards across the store.
CANDIDATE PROFILE:
- Background in luxury retail, styling, or interior/home dcor advisory preferred.
- Strategic thinking aesthetic sensitivity and love for craft
- Digital fluency (CRM systems, WhatsApp clienteling, analytics tools)
- Strong storytelling ability to connect product narratives with customer aspirations.
- Passion for design, craftsmanship, and lifestyle aesthetics.
- Excellent interpersonal, communication, Styling and consultative selling skills.
- Positive, self-motivated, and able to thrive in a boutique luxury retail setting.
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