(Immediate Start) Manager, Operations
3 weeks ago
Company: NextDimension AI (www.nextdim.io) Location: Delhi, India Job Type: Full-time Compensation: Cash INR 10-18 LPA + Equity About Us: NextDimension AI is a fast-growing healthcare AI startup dedicated to revolutionizing the patient experience. We leverage cutting-edge AI and automation to streamline administrative processes for healthcare providers in the United States. We are building a world-class operations team in Delhi/Gurgaon to support our US-based clients and are looking for a foundational leader to build and scale this critical function. The Role: We are seeking a "player-coach" to be our founding operations and client leader in India. This is a hybrid role: you will own the entire service delivery and the strategic client relationship. You will be responsible for building and managing a team, while also personally handling critical tasks as our subject matter expert. You are the single point of ownership for operational excellence and client success. Key Responsibilities: - Client Partnership: Own and grow strategic US client relationships. Lead all client reporting and business reviews (WBRs, QBRs). - Automation Strategy: Proactively analyze client operations to identify and introduce our AI automation tools. - Hands-on Leadership: Lead from the front. Personally handle patient calls, prior-auths, and RCM tasks to set the quality standard and act as the primary backup. - Team Building: Recruit, hire, train, mentor, and manage the entire operations team from scratch. - Process Excellence: Build, document, and optimize all operational SOPs. - Compliance: Own and enforce 100% HIPAA compliance and data security. Qualifications & Skills: Required: - MBA or Master's in Healthcare Administration (MHA). - 5+ years of experience in operations, with at least 2 years in a leadership role. - Demonstrated "player-coach" mentality: A proven willingness and ability to be hands-on, learn on the job, and perform all core tasks of the team you are managing. - Proven track record of successfully hiring, training, and scaling operations teams. - Excellent client-facing communication and relationship management skills. - Strong analytical skills with proficiency in using data to drive decisions. - Mandatory: Deep, practical experience within a BPO/KPO environment. - Thorough understanding of HIPAA regulations and a commitment to data security. Preferred: - Expert-level knowledge of US healthcare processes, including patient scheduling, patient queries, and end-to-end revenue cycle management (RCM) process. - Hands-on experience with various EMR/EHR systems (e.g., Epic, Athenahealth, eClinicalWorks). - Experience serving in the US Healthcare industry. - Experience working in a fast-paced startup environment. - Experience with call center technologies (CRM, IVR, call monitoring software). - Certifications in Project Management (PMP) or Process Improvement (Lean, Six Sigma).
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▷ Immediate Start: Operations Manager
3 weeks ago
Delhi, India Shilton Hospitality Full timeJob Summary: As an Operations Manager, he will be responsible for overseeing the daily operations of the restaurant, ensuring efficient and smooth functioning, exceptional customer service, and high-quality food and beverage offerings. He will manage a team of staff members, monitor inventory, handle financial aspects, and maintain a positive work...
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▷ [Immediate Start] Accounting Manager
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Operational Manager
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Operational Manager
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New Delhi, India MEDGENOME Full timeWe are the market leader in clinical genomic space in India and offers a comprehensive range of diagnostic services to doctors and researchers. We operate the largest CAP accredited Next Generation Sequencing (NGS) lab in Southeast Asia housing cutting-edge genome sequencing platforms. We have an exciting opportunity for the position of Scientific Affairs...
