Retail Executive

3 weeks ago

Kayankulam KL IN Royal Enfield (Roverz Motors) Full time

Job Summary Royal Enfield showroom in Kayamkulam is looking for a Retail Executive Back of Staff for Sales Department Responsibilities and Duties Primary Responsibilities Customer Feedback Collects customer feedback Plans corrective action with CRM Customer Complaint Management One point of contact for customer complaints by receiving customer complaints Note down the concerns of the dissatisfied customer in detail in complaint tracker collected through 3rd day feedback 1-2-3 In Moment Score Ensure resolution of customer complaints Tracking of all complaints ensures closure and taking feedback after closure till satisfaction Lost Case Analysis Call lost customers - open enquiries for last 3 months Understand reason for the closure Frame action plan with Sales Manager Delivery Manager a d Store Head Others Updation of email IDs from email bounce Cancellation analysis- once a month on the complete cancellation data for the month Required Experience and Qualifications Educational Qualifications 2 Diploma Graduate preferred Industry Auto 2 3 4 wheeler preferred Hospitality Finance Insurance Retail Communications Minimum experience 0 to 2 years preferably in Auto customer relationship roles Profile Strong focus on customer experience management adherence to processes and norms Competencies Customer Relationship Management Product Knowledge Brand Insights Analytical Skills Freshers Also Can Apply Apply only if you are staying near Mavelikkara Chennithala or Chengannur We do not provide any Accommodations TA Preference to Female Candidates Benefits If Interested Kindly Visit our Showroom and Meet the Designated Person below Sandeep Krishnan Sales Manager Roverz Motors Royal Enfield Kayamkulam Job Type Full-time Pay 13 000 00 - 15 000 00 per month Benefits Health insurance Provident Fund Work Location In person

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