▷ (Apply Now) Assistant Vice President - Lean Digital Transformation (Trust & Safety)

Job Description

Assistant Vice President - O2C - Lean & Digital Transformation (Manufacturing)

Must Have Skills: Hi-Tech Software Lean Six Sigma, Lean Digital Transformation,

Location : Hyderabad, Hafeezpet -Hybrid work setup (at least 3x a week in the office)

NP : upto 90 days

Experience : 12 to 15 yrs

Budget : Max 37 LPA

Genpact - Fulltime

Shift Timings: Global Shift Hours

Detail - Interview Rounds :

Technical Panel Interview 1 -> Technical Panel Interview 2 -> HR Interview

Job Title: Assistant Vice President - Lean Digital Transformation (Trust & Safety)

Location: Hyderabad, Hafeezpet

Shift: Global Shift Hours

Job Type: Full-Time, Office-Based

About the Role:

We are seeking an experienced Assistant Vice President - Lean Digital Transformation (Trust & Safety) to lead business transformation initiatives within the Trust & Safety domain. The role focuses on leveraging technology, analytics, and Six Sigma principles to drive large-scale global transformations in areas such as content moderation, social media sales, and customer support. The successful candidate will work closely with operations leadership, cross-functional teams, and senior leadership at both the organization and client levels.

As an LDT leader, you will be responsible for identifying, coaching, and developing talent in Lean Digital Transformation (LDT), ensuring that the transformation agenda delivers value creation, productivity improvements, and systemic business changes. You will also oversee the execution of functional and vertical goals for LDT globally, driving collaboration and resource deployment across teams.

Key Responsibilities:

- Transformation & Continuous Improvement: Align with operations leadership to design and implement the transformation agenda, focusing on continuous improvement and operational excellence.
- AI & Digital Solutions: Partner with delivery teams to identify and deliver AI-driven projects, creating value through technology infusion and monetizing them via value-share or revenue assurance mechanisms.
- Trust & Safety Ecosystem: Collaborate with service line experts to develop sustainable, long-term capabilities within the Trust & Safety ecosystem.
- Productivity & Quality Improvement: Drive the successful incubation of new workflows and improvements to quality and productivity across operations.
- Operational Excellence: Ensure rigor in governance and transformation to achieve short-term operational improvements and long-term business value.
- Accountability & Delivery: Take ownership of transformation initiatives, working closely with cross-functional teams to ensure successful delivery of client commitments.
- Leadership & Talent Development: Mentor and develop high-potential talent in Lean Digital Transformation (LDT) to build organizational capability and ensure long-term success.

Traits & Success Competencies:

- Growth-Focused Leader: A techno-functional leader with a proven track record in driving digital transformation and process excellence within established organizations.
- Intellectual Agility: Ability to bring innovative perspectives and new approaches to complex discussions and challenges.
- Proven Leadership: Experience managing teams and operations, consistently raising the bar on performance and innovation.
- Senior Leadership Collaboration: Ability to navigate complex, matrixed environments, collaborating with senior leaders to deliver impactful programs.
- Decisiveness & Comfort with Ambiguity: Comfortable making decisions in ambiguous situations and taking risks to drive progress.
- Digitally Savvy: Strong consultative selling abilities, with expertise in navigating digital solutions and transformation.

Qualifications We Seek in You:

Minimum Qualifications:

- Education: Post-graduate degree from a top-tier institution.
- Experience: Extensive experience in Trust & Safety or related domains, with a focus on digital transformation, process excellence, and analytics.
- Leadership: Previous experience as a MBB (Master Black Belt) in leading transformation, solution design, or process consulting projects.
- Global Exposure: Proven track record in delivering strategic projects involving AI, Gen AI, Automation, and Data Analytics.
- Communication: Exceptional communication and influencing skills, with the ability to drive resolution and decisions with senior leadership.
- Strategic Leadership: Strong ability in strategic thinking, relationship management, adaptability, and accountability for business outcomes.
- Lean & Six Sigma Expertise: Demonstrated experience in leading Lean projects or applying Six Sigma methodologies, with measurable improvements in efficiency and quality.

Preferred Qualifications:

- Proven success in driving large-scale global transformations within the Trust & Safety domain.
- Strong track record of driving digital transformation initiatives to create value for customers in Trust & Safety and related domains.

Are you ready to drive transformative change in a global environment Apply now to be part of an organization committed to continuous improvement, innovation, and excellence.