Program Manager

At Amazon we strive to be Earth's most customer-centric company. Our passion for invention leads us to continually pioneer and globalize new businesses and customer offerings. As a result, Amazon continues to grow and evolve across many different business lines. In supporting this growth and evolution, Amazon Finance Operations (FinOps) goal is to deliver seamless procure-to-pay, order-to-cash and payroll processes that enable geographic and market expansion across all Amazon’s businesses, from Retail, Digital and Advertising through to AWS and Logistics, while ensuring regulatory and legal compliance. As part of this growth we now seek a Customer Obsessed, Results Driven Program Manager to join our expanding FinOps Program Management Office (PMO) in the North America region. Revolutionize Amazon's Global Businesses as a Program Management Solution Enabler. This is no ordinary Program Management role. At Amazon, you will have the unparalleled opportunity to drive complex, high-impact programs that touch every aspect of our diverse, fast-paced global operations. As a Program Manager, you will lead cross-functional teams to deliver large-scale business transformations from initiation to successful, high-quality, on-time launch. Leveraging your PMO Excellence proven ability to quickly grasp intricate challenges, you will devise innovative solutions that optimize people, processes, policies, and technology. You will apply your superior communication skills to persuasively champion your ideas and align stakeholders at all levels in our supportive, growth-minded culture. Are you ready to redefine what's possible in Program Management? Apply now and join the Amazon team driving the future of global technology and innovation. Amazon highly values diversity and has a number of initiatives in place to facilitate career opportunities and support individual career growth, including flexible working. There is a structured and supportive on-boarding environment to support new starters in getting up to speed quickly. Key job responsibilities • Delivering complex, large scale programs and projects from initiation through delivery by leading cross-functional, geographically diverse project teams. • Understanding the business requirements and then ensuring these can be implemented from a people, process, policy and technology perspective by working with Amazon’s technical teams to effectively design, develop, test and launch scalable solutions that address customer needs while meeting our high controllership standards. • Ensuring consistent and efficient execution of projects, adhering to Amazon’s governance and project methodology frameworks, to deliver optimal, high-quality, scalable solutions. This includes effective communication of project progression to stakeholders across all levels of the organization. • Identifying and mitigating potential risks and obstacles by collaborating closely with business partners, key PMO Excellence stakeholders and team members. Ensuring Plan B’s are always in place. • Continually strengthening FinOps effectiveness with a relentless focus on identifying and delivering continuous improvement opportunities. A day in the life We require someone who can apply structured and analytical thinking to solve problems, while motivating their project teams, through superior influencing and inter-personal skills, to resolve conflicts, drive cross-functional decision making and deliver results. About the team The successful candidate will bring a demonstrated ability to deliver large scale, complex business program implementations in fast-paced, deadline driven and virtual environments, ideally involving systems development and integration. Additionally, they will have a proven ability to learn quickly, distill complex scenarios into easily understandable synopses and communicate persuasively, in both written and oral form. Amazon highly values diversity and has a number of initiatives in place to facilitate career opportunities and support individual career growth, including flexible working. There is a structured and supportive on-boarding environment to support new starters in getting up to speed quickly. - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements- 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.