Accolite - Senior ServiceNow Developer - ITIL/ITSM Modules

6 days ago

Bengaluru India Accolite Full time

Job Description Description - We are seeking a skilled and motivated ServiceNow Senior Developer to design, develop, configure, and customize applications and workflows on the ServiceNow platform. - The ideal candidate will work closely with business stakeholders, IT teams, and process owners to deliver scalable solutions that improve IT Service Management (ITSM), automation, and enterprise workflows. Key Responsibilities - Design, develop, and implement ServiceNow solutions including forms, workflows, business rules, client scripts, UI policies, ACLs, notifications, and integrations. - Customize and configure ServiceNow applications such as ITSM, ITOM, HRSD, CSM, and other modules as needed. - Build and maintain ServiceNow integrations using APIs, REST/SOAP web services, and third-party connectors. - Support ServiceNow upgrades, patches, and new module implementations. - Collaborate with business analysts and stakeholders to gather requirements and translate them into technical solutions. - Ensure adherence to ServiceNow best practices, coding standards, and security guidelines. - Troubleshoot, debug, and resolve issues related to ServiceNow applications and workflows. - Participate in Agile/Scrum ceremonies and contribute to sprint planning, reviews, and retrospectives. - Maintain technical documentation, design specifications, and user guides. - Stay up-to-date with new ServiceNow features, releases, and industry trends. Required Skills & Qualifications - Bachelors degree in Computer Science, Information Technology, or related field (or equivalent work experience). - 5+ years of hands-on experience in ServiceNow development and configuration. - Strong expertise in JavaScript, HTML, CSS, AngularJS, and ServiceNow scripting. - Solid understanding of ServiceNow modules (e.g., Incident, Problem, Change, CMDB, Service Catalog). - Experience with ServiceNow integrations (REST, SOAP, LDAP, SSO, MID Server, etc.) - Knowledge of ITIL processes and best practices. - Experience with Agile development methodologies. - ServiceNow Certified System Administrator (CSA) required. - Additional certifications (e.g., CIS in ITSM, ITOM, HRSD, CSM, App Engine) preferred. Preferred Qualifications - Experience with Service Portal, UI Builder, or Flow Designer. - Familiarity with ServiceNow Performance Analytics and reporting. - Exposure to DevOps practices and CI/CD for ServiceNow. - Strong problem-solving, communication, and analytical skills. (ref:hirist.tech)

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