ServiceNow Architect

3 weeks ago

Bengaluru, India Astrelux IT Pvt Ltd Full time

Description :ServiceNow Architect ITSMLocation : Bangalore (Hybrid)Notice Period : Immediate or maximum 10 daysRole Overview : Design and implement scalable ServiceNow ITSM solutions including Incident, Problem, Change, Request, and Knowledge Management modules.Key Responsibilities :- Develop high-level and low-level architecture diagrams- Define platform standards, workflows, and SLA management- Ensure integration with enterprise systems and cloud platforms- Map and optimize ITIL v3/v4 processes for enterprise IT operations- Document processes, create process maps, and establish governance frameworksRequirements : - Deep knowledge of ITSM modules, ITIL processes, enterprise integrations, and infrastructure understanding. (ref:hirist.tech)

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